Service Engineer

PRESENTATION OF THE ROLE  Principal mission : Provide service support to Fastems customers throughout Malaysia. Perform preventive maintenance, attend breakdowns and support the installation of new capital equipment on customer sites. Mission I – Service support in Malaysia Conduct preventive maintenance on Fastems equipment at customer sites Advise Malaysian clients on critical spare-parts management Mission II – Service on Fastems equipment Maintain the Manufacturing Management Software (MMS) communication with the various CNC controllers Recalibrate the robotics and handling robots Ensure safety-systems checks Mission III – Breakdowns and customer challenges Attend breakdowns and resolve customer challenges on site Perform root-cause analysis Help customers to reconfigure their production flow Mission IV – Installation of new capital equipment Help to supervise the mechanical assembly of new systems Support the test and commissioning phase Support the deployment of new business functions within the territory (e.g. ERP roll-out, service tools) Mission V – Communication and reporting Act as the integral conduit for communication between customer and Service Manager Assess complex technical requirements and advise customers on suitable solutions THE PROFILE Knowledge & Skills  Experienced Service / Maintenance engineer with a track record of territory field service and frequent travel to customer sites Experience of high-precision production environments, with electro-mechanical fault-finding from a service / maintenance background Mechatronics (robotisation) or mechanical (automation) academic background, with good knowledge of computer science Experience in one or more of the following is highly desirable: CNC, robotics, automation systems 6 to 12 years of experience in a Service / Maintenance engineer role within a relevant field Languages: fluent professional English and Chinese (Mandarin) Abilities & Behaviour Personable, with the ability to operate within a customer-focused environment Approaches tasks with tenacity and initiative Highly organised, able to plan time and manage workload effectively Drive, ambition and the potential to progress as the Malaysian operation grows High level of autonomy Malaysian citizen with a valid driving licence REPORTING LINE & FUNCTIONAL RELATIONS Direct Manager : Service Manager (based in China) Internal cross-functional relations : Service Manager and Back-Office support External relations : Customers, partners and suppliers CONDITIONS & PLACE Location : Based in Penang, Malaysia (remote / home-based) Travel required: Approx. 70% of the time, across Malaysia EVOLUTION Career : Grow together with the company's expansion in Malaysia and SEA Perspective : Broader service responsibility as Fastems' Malaysian operation grows