Service Now

Tools & Technologies ServiceNow SAM Module ServiceNow Discovery, SML, NDS SCCM, Intune SaaS license management integrations About the Team & Impact You’ll work with Administration Services and IT stakeholders to deliver a fully operational SAM solution integrated with existing ServiceNow components. Your work will improve visibility, reduce audit risk, and optimize software costs. Responsibilities Configure and deploy ServiceNow SAM module, including integrations Define workflows and reporting requirements with stakeholders Establish processes for software discovery, normalization, and lifecycle management Integrate SAM with CMDB and procurement systems Implement KPIs, dashboards, and compliance tracking Deliver training and knowledge transfer for internal teams Document SAM processes and workflows Support post-go-live transition and internal ownership Must-Have Qualifications Proven experience implementing and configuring ServiceNow SAM Strong understanding of ITAM and SAM principles Experience with SCCM, Intune integrations Familiarity with license models and compliance ServiceNow certifications (SAM preferred) Nice-to-Have SaaS license management experience Knowledge of vendor-specific modules (Microsoft, SUSE, RedHat, Oracle) Ability to integrate SAM with other ServiceNow modules Experience with automated workflows for reclamation and alerts