Service & Processes Project Manager (f-m-d)

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Responsibilities:

• Lead and support after-sales projects across the company’s product portfolio, covering new service launches, new product ranges and process optimization initiatives.
• Contribute to the development and continuous improvement of service processes, documentation and systems.

• Collaborate closely with service partners, sales representatives and end customers to continuously enhance and optimize the after-sales service offering.

• Work in close coordination with the local Service Manager to ensure effective support during the launch of new service initiatives, including planning and execution of all relevant activities.

• Monitor and validate all prerequisites and essential steps required for the successful rollout of each program, ensuring readiness prior to go-live.

• Oversee program timelines, ensuring milestones are achieved and deadlines are met.

• Participate actively in all testing procedures to ensure thorough and effective validation processes.

• Lead the transfer and implementation of processes within the sales units, ensuring clear communication and coordination.

Requirements:

• Extensive experience in project management

• Solid professional experience in After Sales, Service Coordination, Technical Customer Support or similar
• Willingness to travel in accordance with business requirements

• Experience in working with data analytics platforms, ideally with Qlik Sense

• Proficiency in MS Office applications and familiarity with CRM and ERP systems

#TTI-EMEA

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!

Visit https://www.ttigroup.com to find out more about us

About Us

Techtronic Industries (TTI) is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, Floor Care and Appliances for Do-It-Yourselfer (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries.

Our Values

An unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.
• Brand loyalty is a cornerstone for sustainable growth and increased profitability. We highly regard and respect our brands and all of the end-users who invest their confidence in them.
• TTI is delivering a tidal wave of change in multiple industries with its cordless technology leadership. Whether power tools, floorcare, or outdoor products. We believe in continually challenging accepted standards, exploiting, adapting, and improving technologies to create better products for higher-value brands.
• Our operational excellence is the engine that provides the power to innovation. This means examining every single aspect of bringing a product to market and questioning how to improve the efficiency of even the smallest detail.
• TTI understands that the greatest investment for every organization is in its people. At TTI, we invest heavily in developing current and future leaders. Filling the growing TTI management needs is the Leadership Development Program through aggressive university recruitment, training, and promotion ladder for high-potential talent.
• Instilling ESG (Environmental Social Governance) best practices along our value chain drives TTI’s approach to sustainability in the way we operate, what we produce, how we source and the way we live. Sustainability is at the core of our business today and is the bedrock for both the development of our business.