Service Project Coordinator Intern
Hai Robotics EuropeBrief Overview
We are currently looking for a Service Project Coordinator to join our team on a full-time basis. This is an exciting opportunity to be part of a rapidly evolving environment, where you will play a key role in supporting service account management, coordinating maintenance operations, and ensuring smooth service delivery. In this role, you will gain hands-on experience in service project coordination, documentation preparation, supplier communication, and process management. You will support critical service activities, track maintenance progress, manage spare parts requests, and collaborate with cross-functional teams to ensure timely and efficient service execution. Preferably, you have experience or knowledge of service coordination or maintenance operations. The ideal start date for this role is ASAP.
Key Responsibilities
- Assist the Service Account Manager in daily service coordination and administrative tasks.
- Prepare and maintain service and maintenance documentation in a timely manner.
- Coordinate with suppliers to confirm and track daily maintenance progress.
- Organize and process spare parts request forms, and update delivery lead times on a weekly basis.
- Support and streamline service process workflows to improve operational efficiency.
- Assist in handling service-related inquiries and ensure clear communication with relevant stakeholders.
Who are we looking for?
You are an energetic, self-motivated individual who takes ownership, can work independently and think outside of the box. In addition:
- Bachelor’s or Master’s degree in Economics, International Trade, Logistics Management and engineering (preferred)
- Fluent in Chinese and English (both spoken and written). Chinese is mandatory.
- Strong logical thinking and analytical abilities
- Detail-oriented with excellent communication and coordination skills
- Fast learner with the ability to adapt quickly
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Hai-lights
We offer a dynamic and innovative working environment in a very committed organization, with the following perks:
Competitive allowance
Hybrid working: one WFH day a week
Commuting allowance of 23 cents per km (based on home-office distance). Our office location is Hoofddorp, the Netherlands
Work laptop
Frequent team building and company activities, such as company lunches, yearly events and more
Free drinks and snacks
The opportunity to contribute to a young, growing company, shaping its success and your career
About us
Hai Robotics helps businesses unlock smarter, more flexible warehouse operations.Founded in 2016, the company is redefining warehouse automation through adaptable automated storage and retrieval solutions designed to evolve alongside operational needs. After pioneering Automated Case-handling Mobile Robot (ACR) technology, Hai Robotics introduced a modular approach that helps businesses scale faster, optimize space, and respond more effectively to changing demand.
By combining robotics, software, and intelligent system design, Hai Robotics enables organizations to create more agile and resilient operations without the complexity traditionally associated with warehouse automation.
Today, the company supports customers across more than 40 countries in industries including retail, e-commerce, healthcare, manufacturing, 3PL, and apparel.With a global network of offices and partners, Hai Robotics works side-by-side with customers to solve operational challenges and build systems designed for long-term performance.
By combining robotics, software, and intelligent system design, Hai Robotics enables organizations to create more agile and resilient operations without the complexity traditionally associated with warehouse automation.
Today, the company supports customers across more than 40 countries in industries including retail, e-commerce, healthcare, manufacturing, 3PL, and apparel.With a global network of offices and partners, Hai Robotics works side-by-side with customers to solve operational challenges and build systems designed for long-term performance.