Service Representative/Engineer UPS

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: Service Representative/Engineer UPS

As a Service Representative, you will be one of Schneider Electric's technical experts at customer sites. You will help customers maximize the safety, performance, reliability, and lifespan of their electrical installations through commissioning, preventive and corrective maintenance, troubleshooting, modernization, and emergency support.

You will work closely with customers, Services teams, and technical experts to resolve issues effectively and help ensure customer operations continue safely and efficiently.

What will you do?

• Perform preventive and corrective maintenance on electrical equipment and systems.
• Install, test, and commission low- and medium-voltage electrical equipment up to 36 kV, in line with product scope and authorization.
• Troubleshoot electrical equipment, identify root causes, and implement effective corrective actions.
• Conduct technical inspections, testing, adjustments, diagnostics, and functional checks.
• Carry out modernization, retrofit, and upgrade activities for installed electrical equipment.
• Respond to customer breakdowns and urgent technical issues when required.
• Complete safety preparation and risk assessment before starting work at customer sites.
• Execute field activities in accordance with Schneider Electric safety, quality, and environmental requirements and applicable Indonesian regulations.
• Prepare accurate service reports and technical documentation after each intervention.
• Maintain accurate work-order, service-activity, and customer installed-base information.
• Communicate technical findings, recommendations, and next steps clearly to customers.
• Coordinate with Services teams and technical experts when escalation or additional support is required.

What qualifications will make you successful?

Education

• Minimum Diploma (D3) in Electrical Engineering, Electromechanical Engineering, Mechatronics, or a related technical discipline.
• Bachelor's degree (S1) in a relevant engineering discipline is an advantage.

Experience

• Hands-on experience in electrical maintenance, commissioning, troubleshooting, or field service in industrial, commercial, infrastructure, data center, utility, or similar environments.
• Exposure to LV/MV electrical distribution equipment, including switchgear, circuit breakers, protection systems, transformers, or related equipment, is preferred.
• Fresh graduates with strong hands-on technical capability may be considered for an entry-level position, depending on business needs.

Technical and Professional Skills

• Strong understanding of electrical systems and safe working practices.
• Ability to read electrical drawings, schematics, and technical documentation.
• Strong troubleshooting, analytical, and problem-solving capability.
• Comfortable using digital tools for field-service documentation and reporting.
• Customer-focused with good communication and interpersonal skills.
• Able to work independently at customer sites and collaborate effectively with the wider Services team.
• Organized, disciplined, and able to prioritize multiple service activities.
• Able to remain effective when handling urgent customer or equipment issues.

Indonesia Field Requirements

• Fluent in spoken and written Bahasa Indonesia.
• Working proficiency in English for technical documentation, manuals, training, and communication with technical experts.
• Willing and able to travel frequently to customer sites across Indonesia.
• Willing to work outside normal business hours, including standby, emergency service, weekends, or public holidays when required.
• Willing to work in industrial and customer-site environments and comply with site-specific HSE requirements.
• A valid Indonesian driving license appropriate to the role's mobility requirements is preferred.
• Relevant electrical or HSE competency certification applicable to the assigned scope is an advantage.

Core Competencies

Electrical Maintenance and Troubleshooting: Diagnose, repair, maintain, and commission electrical equipment safely and effectively.

Safety First: Demonstrate strong ownership of safety and ensure compliance throughout every field intervention.

Technical Problem Solving: Systematically identify root causes and provide practical, sustainable solutions.

Customer Centricity: Understand customer needs, communicate professionally, and build trusted relationships on site.

Ownership and Autonomy: Take responsibility for assigned service activities from preparation through completion and reporting.

Collaboration: Work effectively with customers, Services teams, technical experts, and other Schneider Electric stakeholders.

Key Success Measures

• Safety compliance
• First-time fix rate
• Customer satisfaction
• Response and resolution time
• Quality and completion of service interventions
• Timeliness and accuracy of service reporting

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.