ServiceNow CMDB Operations Developer

Job Title: ServiceNow CMDB Operations Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:
CACI is seeking a ServiceNow CMDB Operations Developer in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

In this role you will coordinate with the Government and report to the CMDB Operations Manager. You will be responsible for maintaining and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This role is crucial in ensuring the accuracy, completeness, and reliability of data across the CMDB ECO-System.


Responsibilities:
• Develop, manage, and maintain CMDB processes and workflows in ServiceNow using JavaScript, Glide APIs, Flow Designer, Catalog Client Scripts, Scheduled Jobs, and REST APIs.
• Create and execute reports, dashboards, and metrics related to CMDB health and usage using PA and/or CMDB Query Builder.
• Independently identify, troubleshoot (including precedence and IRE), and remediate CMDB-related issues.
• Conduct regular audits and data cleansing activities to ensure CMDB data quality.
• Collaborate with other IT teams to ensure the CMDB remains a reliable, up-to-date source of truth for the entire IT ecosystem.
• Stay current with ServiceNow releases and implement new CMDB features as appropriate.
• Provide technical support and guidance to end-users on CMDB best practices for IT staff and stakeholders.

Qualifications:
Required:
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• Experience with ServiceNow ITOM Discovery, CMDB, CSDM, CI Class Manager, CMDB Data Manager, CMDB Health Dashboards, Performance Analytics, CMDB Query Builder, and Service Mapping capabilities.

At least one of the following certifications: 

- ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM)
- ServiceNow Certified Implementation Specialist - CMDB certification
- Certified ServiceNow Administrator 
- Certified ServiceNow Developer 

• Effective communicator at all levels, both written and verbal
• A strong understanding of ITSM and ITIL. 
• A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. 
• Experience analyzing data and data relationships across an organization’s business areas.
• Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management.
• Familiarity with Agile Scrum methodologies.
• Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint

Desired:

US Citizen with the ability to obtain and maintain a Secret clearance

Axonius, HAM, SAMPro, and Flexera Data Platform exposure

Experience working in the Department of Defense

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.