ServiceNow Consultant

ServiceNow Consultant — BitKnights Solutions

Hybrid / Remote · Full-time or Part time

## About BitKnights Solutions

BitKnights Solutions is a growing IT consulting company specializing in enterprise platform implementations, digital workflow automation, and managed services. We help organizations modernize their IT operations and business processes by delivering practical, scalable solutions built on leading technologies. Our team combines deep technical expertise with a hands-on, client-first approach — and we're looking for talented people who share that mindset.

## The Role

We are seeking an experienced **ServiceNow Consultant** to join our professional services team. In this role, you will partner with clients to understand their business challenges, design solutions on the ServiceNow platform, and lead implementation efforts from discovery through delivery and post-go-live support. You will act as a trusted advisor, bridging the gap between business needs and technical execution.

## What You'll Do

- Advise clients on ServiceNow best practices, roadmap planning, and platform adoption

- Lead ServiceNow implementation projects across the ServiceNow ecosystem (ITSM, ITOM, ITAM, HRSD, SPM, AI ...)

- Gather and analyze client requirements, translating business needs into technical solutions and process designs

- Configure and customize the ServiceNow platform, including workflows, business rules, UI policies, ACLs

- Develop technical documentation, solution designs, and functional specifications

- Support data migration, testing, go-live activities, and knowledge transfer to client teams

- Collaborate with project managers, developers, and stakeholders to ensure on-time, high-quality delivery

- Contribute to pre-sales activities, including demos, scoping, and proposal development

## What We're Looking For

- Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience

- 3+ years of hands-on ServiceNow experience

- Proven experience in end-to-end ServiceNow deployments

- Strong knowledge of the ServiceNow Platform

- Solid understanding of Business processes and best practices

- Excellent communication and stakeholder management skills

- ServiceNow CSA (Certified System Administrator) certification required; CIS (Certified Implementation Specialist) strongly preferred

- Fluent written and spoken English — the working language of our team and many client engagements; ability to produce clear documentation, presentations, and proposals in English is essential

## Nice to Have

- Experience with Now Assist / Generative AI capabilities, Service Portal / UI Builder, or Integration Hub

- Additional certifications (CAD, CIS )

- Experience in a consulting or client-facing delivery environment

- Additional languages (e.g. German, French, Spanish, Hungarian or Dutch) are a plus for supporting international client projects

- Agile/Scrum delivery experience

## What We Offer

- Competitive salary and benefits package

- Certification support and continuous learning opportunities

- Exposure to diverse clients and industries

- A collaborative, growth-oriented team culture

- Flexible working arrangements

## How to Apply

Send your CV and a short note about your ServiceNow experience via LinkedIn, or reach out to us directly. We look forward to hearing from you!

*BitKnights Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*