ServiceNow Developer

Role: ServiceNow Developer | ITSM & CSM

Location: Diegem / Brussels, Belgium

Contract: Long-term freelance engagement

Working arrangement: Hybrid — 2 days remote per week

Languages: French and/or English

The opportunity

Technology & Risk Recruitment is recruiting on behalf of a client for a Medior ServiceNow Developer to support a range of customer projects across the ServiceNow platform.

This is a hands-on technical role for someone who enjoys building, configuring and improving ServiceNow solutions. You'll work across IT Service Management (ITSM), Customer Service Management (CSM), and workplace and facilities-related applications, contributing to projects from initial requirements through development, testing and deployment.

You'll collaborate with customers, functional consultants and technical teams to turn business requirements into practical, scalable solutions while following ServiceNow development best practices.

What you'll be doing

• Develop and configure ServiceNow applications, workflows and platform components.
• Build and maintain Business Rules, Client Scripts, Script Includes, UI Policies and access controls.
• Use JavaScript, Flow Designer and IntegrationHub to automate processes and improve platform functionality.
• Configure ITSM processes covering Incident, Problem, Change, Request, Knowledge and Service Catalog.
• Develop and enhance CSM capabilities, including case management, assignment rules, escalations, customer portals and agent experiences.
• Create Service Catalog items, Record Producers, Variable Sets, approvals and request fulfilment workflows.
• Work with Service Portal and/or UI Builder to deliver effective user experiences.
• Support CMDB and CSDM implementations, data quality, identification and reconciliation.
• Develop and maintain REST/SOAP integrations, Import Sets, Transform Maps and related data processes.
• Contribute to workplace and facilities solutions, including workplace requests, facilities cases, employee services and room or desk reservations.
• Participate in requirements workshops, solution design, technical documentation and knowledge transfer.
• Test, troubleshoot and optimise solutions, support deployments and contribute to platform upgrades.

What we're looking for

• Professional hands-on ServiceNow development or technical consulting experience.
• Practical experience with both ServiceNow ITSM and CSM.
• Strong knowledge of JavaScript and ServiceNow server-side and client-side development.
• Experience with Flow Designer, Service Catalog, Record Producers and process automation.
• Experience with REST/SOAP integrations and data import processes.
• Understanding of CMDB, CSDM and ServiceNow platform governance.
• Experience with Service Portal and/or UI Builder.
• Ability to understand customer requirements and translate them into technical solutions.
• Good communication skills and confidence working with customers and technical stakeholders.
• French and/or English language capability.

Mandatory certifications

Candidates must hold all four of the following:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist – IT Service Management (CIS-ITSM)
• Certified Implementation Specialist – Customer Service Management (CIS-CSM)

If you're a hands-on ServiceNow Developer with the required certifications and experience across ITSM and CSM, TRR would be interested in hearing from you.