SERVICENOW DEVELOPER – CRM & CSM

Location: Philippines

Work Setup: 100% Remote / Work From Home

Schedule: US Time Zone

Employment Type: Permanent

Monthly Salary Up to Php 200,000.00

JOB SUMMARY

We are looking for an experienced ServiceNow Developer – CRM & CSM to design and develop enterprise solutions focused on Customer Service Management, CRM workflows, AI-powered automation, digital customer engagement, and enterprise integrations.

KEY RESPONSIBILITIES

Design, configure, and develop ServiceNow solutions across CSM, CRM, enterprise workflows, and custom applications.

Develop Case Management, Customer Interaction Management, Omnichannel Engagement, Knowledge Management, Service Requests, and Self-Service Portals.

Implement intelligent workflows using Now Assist, GenAI, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent.

Develop and configure Business Rules, Client Scripts, UI Policies, Script Includes, Catalogs, and workflows.

Build scoped applications using ServiceNow Studio.

Develop integrations using REST/SOAP APIs, IntegrationHub, and MID Server.

Integrate ServiceNow with external CRM and enterprise applications.

Support CMDB, CI lifecycle, and CSDM initiatives.

Translate business and technical requirements into scalable solutions.

Conduct testing, debugging, troubleshooting, and defect resolution.

Participate in peer reviews and development governance.

Support upgrades, deployments, UAT, hypercare, and production stabilization.

Contribute to reusable workflow frameworks and automation solutions.

QUALIFICATIONS

5+ years of relevant ServiceNow development experience.

Strong hands-on experience as a ServiceNow Developer in enterprise or consulting environments.

Strong knowledge of JavaScript and Glide APIs.

Hands-on experience with:

Flow Designer

Script Includes

Business Rules

Client Scripts

UI Policies

IntegrationHub

REST/SOAP APIs

MID Server

Experience with CSM/CRM workflows and customer operations.

Experience with at least 2 ServiceNow modules, such as:

CSM

ITSM

HRSD

ITOM

Service Catalog

Custom Applications

Experience with CMDB/CSDM.

Exposure to Now Assist, GenAI, AI Agents, AI Search, or Predictive Intelligence.

Experience with scoped applications, Update Sets, and CI/CD.

Strong analytical, debugging, and problem-solving skills.

Excellent communication and stakeholder collaboration skills.

• A2A/MCP-based AI integration experience is an advantage.