ServiceNow Developer (Release & Change Management)

JOB TITLE:

ServiceNow Developer (Release & Change Management)

LOCATION:

Fully Remote – Philippines or India (Shift: 8:00 AM – 5:00 PM PST)

DURATION:

12 months

Summary

We are seeking an experienced ServiceNow Developer to support a Release Management and Change Management transformation. The role involves designing, building, and optimizing ServiceNow solutions that modernize how releases and changes are planned, approved, and deployed across the organization.

This is a fully remote position working closely with a US-based team during Pacific business hours (8:00 AM – 5:00 PM PST).

Responsibilities

• Lead and support the transformation of Release Management and Change Management processes within ServiceNow
• Configure and customize ServiceNow ITSM modules, particularly Change, Release, and related workflows
• Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer
• Design and implement change models, approval workflows, CAB processes, and risk/impact assessments
• Build and maintain integrations between ServiceNow and other enterprise tools (e.g., CI/CD pipelines, Jira, Azure DevOps) using REST/SOAP APIs and IntegrationHub
• Manage update sets, application scopes, and instance promotion across development, test, and production environments
• Work with stakeholders to gather requirements and translate them into technical solutions
• Ensure solutions follow ServiceNow best practices and ITIL principles
• Produce technical documentation and support user adoption

Qualifications

• 5+ years of hands-on ServiceNow development experience
• Proven experience delivering Release Management and Change Management implementations or transformations in ServiceNow
• Strong JavaScript skills and solid knowledge of the Glide API
• Experience with Flow Designer, Workflow Editor, IntegrationHub, and REST/SOAP integrations
• Solid understanding of ITIL processes, particularly Change, Release, and Configuration Management (CMDB)
• Experience working with stakeholders and translating business needs into technical design
• Willing and able to work 8:00 AM – 5:00 PM PST on a fully remote setup
• Strong English communication skills, written and verbal

Nice to Have:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD) or CIS – ITSM
• Experience with DevOps Change Velocity or ServiceNow DevOps integrations
• ITIL v3/v4 Foundation certification