ServiceNow ITSM Developer

ServiceNow Developer (ITSM) – Remote

For our client, we are looking for a hands-on ServiceNow Developer to build and evolve ITSM solutions in an agile delivery team. You will take user stories from estimate to tested solution and help keep the platform stable, maintainable and well documented.

What you will work on

• ServiceNow development and configuration across Incident, Problem and Change Management, Service Catalog and Request Fulfillment
• Turning user stories and acceptance criteria into working solutions, including effort estimates, implementation and test cases
• Building Catalog Items, Record Producers, Flow Designer flows, Business Rules, Client Scripts and UI Policies
• Analysing existing system landscapes and interfaces, including legacy systems, and integrating components
• Module, functional and integration testing, preferably automated with ATF
• Error analysis, bug fixing, logging and monitoring, and support for releases
• Technical documentation, including operations documentation, in line with defined technical standards
• Support for maintenance, incident and problem management, and 2nd/3rd-level support
• Close collaboration with Product Owners, Business Analysts, Architects and Testers, raising risks and improvement ideas early

Must-have requirements

• IT or technically oriented degree (university, university of applied sciences or technical college), or at least 5 years of professional IT experience
• At least 3 years of hands-on ServiceNow development experience within the last 5 years, as a ServiceNow Developer or Technical Consultant
• Very good practical experience with current software quality assurance processes and tools
• Very good practical experience with Jira/Confluence, MS Office and Miro
• At least 1 year of project experience with agile methods, and at least 1 year as a developer in an agile team
• Fluent, business-level English (C1); German is not required

What you also bring

• Solid knowledge in at least four of: Incident, Problem, Change Management, Service Catalog, Request Fulfillment
• Proven development experience with Catalog Items, Record Producers, Flow Designer, Business Rules, Client Scripts and UI Policies
• Experience implementing end-to-end service processes
• Experience with Scrum and SAFe, and confident use of Git
• Nice to have: ServiceNow certifications such as CSA, CAD, CIS, CTA or CWA

Setup

• Contractor role
• Full-time
• Remote, no on-site presence required
• Start: as soon as possible