ServiceNow NowAssist Developer

Job Title: ServiceNow NowAssist Developer

Experience: 4–8 Years
Location: Remote (Europe Timezone Support Required)
Engagement: Full-Time (8 Hours/Day)
Primary Skill: ServiceNow NowAssist
Secondary Skills: SPM / CSM / ITSM

Job Summary

We are looking for an experienced ServiceNow NowAssist Developer to join our team on a 3–4 month contract. The ideal candidate must have strong hands-on experience in ServiceNow NowAssist (Generative AI capabilities) and good exposure to SPM, CSM, and ITSM modules. The role requires working in the Europe timezone and is fully remote.

Key Responsibilities

• Design, develop, and configure ServiceNow NowAssist solutions.

• Implement Generative AI use cases within ServiceNow platform.

• Customize and enhance workflows across ITSM, CSM, and SPM modules.

• Integrate NowAssist with knowledge articles, virtual agents, and case management.

• Collaborate with business stakeholders to gather AI-driven automation requirements.

• Ensure best practices in ServiceNow development and platform governance.

• Troubleshoot and resolve technical issues within the platform.

• Support testing, deployment, and post-implementation activities.

Required Skills & Experience

• 4+ years of hands-on ServiceNow development experience.

• Strong experience with NowAssist implementation and configuration.

• Solid understanding of ITSM processes (Incident, Problem, Change).

• Experience working with CSM and/or SPM modules.

• Good knowledge of ServiceNow scripting (Business Rules, Script Includes, Client Scripts).

• Experience with Flow Designer, IntegrationHub, and Virtual Agent.

• Understanding of Generative AI concepts within ServiceNow.

• Strong communication skills and ability to work independently in a remote setup.

Preferred Qualifications

• ServiceNow CSA / CAD Certification.

• Experience in AI-based automation projects.

• Exposure to ServiceNow platform upgrades and performance optimization.

• Prior experience supporting Europe-based clients.