ServiceNow Solution Architect

Job Summary

We are looking for an experienced ServiceNow Solution Architect to lead solution architecture and design initiatives within the Business Operations Studio. The ideal candidate should have extensive hands-on experience across multiple ServiceNow modules, with a proven track record of designing scalable solutions, providing technical leadership, and driving architectural decisions.

The candidate should be capable of owning and presenting solution designs, making strategic technical recommendations, leading technical teams, and engaging effectively with business stakeholders to deliver solutions aligned with business objectives.

Key Responsibilities

• Lead the solution architecture and design for ServiceNow initiatives within the Business Operations Studio.
  
• Design scalable, secure, and sustainable ServiceNow solutions across multiple modules.
  
• Evaluate business requirements and translate them into technical architecture and solution designs.
  
• Provide architectural guidance and recommendations based on ServiceNow best practices and platform capabilities.
  
• Lead and mentor technical teams, providing direction throughout solution design, development, and implementation.
  
• Own and represent proposed solution architectures during client discussions, technical reviews, and stakeholder presentations.
  
• Collaborate with business stakeholders, project managers, developers, and other technical teams to ensure successful solution delivery.
  
• Identify opportunities for platform optimization, process automation, and continuous improvement.
  
• Ensure adherence to ServiceNow architecture standards, governance, security, and development best practices.
  
• Manage technical risks, resolve architectural challenges, and drive decisions across complex initiatives.
  

Requirements

• Extensive experience in ServiceNow, with a proven track record of working in a Solution Architect or Enterprise Architect role.
  
• Prior experience independently owning and delivering ServiceNow solution architecture and design.
  
• Strong exposure to multiple ServiceNow modules, with the ability to architect solutions across different platform capabilities.
  
• Proven experience in solution design, technical architecture, and implementation of enterprise-scale ServiceNow solutions.
  
• Experience leading technical teams and providing architectural direction to developers and technical consultants.
  
• Strong understanding of ServiceNow platform architecture, integrations, workflows, automation, and customization.
  
• Ability to evaluate business requirements and recommend appropriate technical solutions.
  
• Excellent communication, presentation, and stakeholder management skills.
  
• Confidence in defending and representing solution designs and making independent architectural decisions.
  
• Ability to manage multiple initiatives and work effectively with cross-functional teams.
  
• ServiceNow certifications such as CSA, CIS, or CTA would be an added advantage.