Short Term Insurance Claims Administrator

Short-Term Insurance Claims Administrator Role Overview At Insure Connect Services (ICS), we partner with international brokers and insurance firms to place skilled South African professionals into remote, high-impact roles. As demand for claims talent continues to grow, we are actively building a pre-qualified talent pipeline to support our UK and Australian clients. This is not a single vacancy, but an opportunity to join a professional network , with typical placement turnaround times of 4 - 8 weeks , depending on client demand. As a Claims Administrator within our pipeline, you will provide end-to-end claims support across Commercial, Personal, and Motor lines - ensuring efficient claims handling, high service standards, and consistent communication throughout the claims lifecycle. We are hiring for aptitude and attitude - individuals who are trainable, detail-oriented, and eager to grow within an international insurance environment. Key Responsibilities Claims Administration & Processing Receive and process claims notifications across Commercial, Personal, and Motor portfolios Assess claims validity and apply policy terms and conditions Appoint assessors or loss adjusters where required and manage claims through to resolution Maintain accurate, up-to-date records in line with compliance and audit requirements Client & Stakeholder Engagement Liaise with clients, brokers, insurers, and third parties to ensure timely communication Provide clear updates throughout the claims process Build and maintain strong working relationships to support client satisfaction Operational & Performance Delivery Manage claims efficiently in line with productivity and service targets Support cost control by contributing to reduced claims leakage and expenses Identify and escalate potential fraud or irregularities Administration & Compliance Ensure all documentation is complete, accurate, and properly filed Adhere to internal processes, quality standards, and regulatory requirements Learning & Development Demonstrate a willingness to learn and adapt within an international environment Contribute positively to team performance and knowledge sharing Minimum Requirements Qualification: Matric or equivalent Experience: 1+ years’ experience in Short-Term Insurance Claims Communication: Strong verbal and written English skills, with a professional and confident approach Technical Skills: Comfortable working on claims systems and general computer platforms Client Exposure: Experience engaging with clients and stakeholders in a professional capacity Availability: Willingness to work international hours where required Technical Setup: Dedicated home office with reliable internet and contingency for loadshedding or connectivity disruptions Location: Must be a South African citizen currently residing in South Africa Application Process & Additional Information This is a pipeline role , with consideration for both current and future opportunities The process includes a comprehensive application and short video introduction Successful candidates will remain active in our professional network and may be presented to brokers as suitable roles arise Why Join ICS? Access to international opportunities within UK and Australian insurance markets Exposure to structured, high-performing claims environments A transparent, digitally enabled recruitment process The opportunity to grow within a network of insurance professionals