Claims Administrator

The Claims Administrator is responsible for providing efficient, accurate and customer-focused administrative support throughout the claims lifecycle. To act as the primary liaison between clients, the outsourced Claims Administrator (TPA), insurers, assessors and internal stakeholders, ensuring claims are progressed within agreed service levels while delivering an excellent customer experience. The role is responsible for monitoring claim progress, maintaining accurate records, resolving routine queries, coordinating communication and supporting compliance with insurer, regulatory and company requirements
Claims Administration
Claims Validation & Documentation
TPA, Insurer & Service Provider Liaison
Client Communication & Customer Service
Claims Resolution
Client Retention
Referral Generation
Customer Feedback & Surveys
Query & Complaint Resolution
Compliance & Risk Management
Reporting & Administration