Site Reliability Engineer

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection . We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do Design and implement scalable infrastructure : Architect and maintain reliable, scalable, and secure cloud infrastructure that supports positive user experiences and measurable business growth. Monitor and optimize system performance : Develop and maintain monitoring, alerting, and incident response practices to ensure system reliability and performance at scale. Automate everything : Create automated pipelines for deployment, testing, and infrastructure management to improve speed, consistency, and reliability across the organization. Ensure high availability and disaster recovery : Implement and manage solutions for backup, disaster recovery, and failover processes to ensure business continuity. Security and compliance : Apply best practices in security, monitoring, and compliance, ensuring that systems meet necessary requirements and regulations. Collaboration : Work cross-functionally with development, data, product, and QA teams to improve application reliability and scalability. Leadership and mentorship : Provide technical leadership, mentorship, and guidance to junior DevOps team members, fostering a culture of continuous learning and improvement. What You’ll Bring Experience : 3+ years of experience in DevOps, Site Reliability Engineering (SRE), or a related field, with deep knowledge of cloud environments (preferably AWS or GCP.). Cloud Infrastructure : Hands-on experience with AWS (or similar cloud providers) and infrastructure as code (Terraform, etc.). Automation : Strong experience in automation tools Containerization : Expertise in working with containerized environments like Docker and orchestration tools such as Kubernetes. Monitoring and Logging : Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack). Scripting : Proficiency in scripting languages like Python, Bash, or similar. CI/CD pipelines : Experience with designing and optimizing Continuous Integration and Continuous Deployment (CI/CD) pipelines. Collaboration and Communication : Strong communication skills and ability to work cross-functionally, solving complex technical challenges in a collaborative manner. Problem-solving mindset : Ability to troubleshoot and resolve critical issues in high-pressure environments, maintaining composure and professionalism. Bonus Points: Experience with Infrastructure as Code tools like Terraform. Familiarity with monitoring tools like Prometheus, Grafana, or the ELK stack. Exposure to compliance and security best practices in cloud environments. Experience coding in one or multiple programming languages such as Go, Java, Javascript. Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we’re invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.