Social Media Manager
- Hiring from
- Probably Worldwide
- Work type
- Remote
- Posted
- Sep 24, 2026
About Us
Welcome to Scoutnet
Scoutnet was established in August 2020 during the height of the pandemic, to take advantage of the forced Work From Home requirements of businesses, especially in the field of financial services call centres. We developed and deployed a secure Work-From -home platform for insurance products and (virtual call centres)which we make available to Product owners and retail client base owners.
We employ only the most modern of technology and trends like Cloud, SAAS, Work From Home, Software defined security and tap into the Digital and Gig economy. The ultimate goal is to have 5000 trained agents and multiple products on the platform in 5 years time.
The business model proved an instant success with first deployment of new generation products and agent platforms becoming operational in November 2020 with A Motor warranty product (AutoEaze). Since then three other products were developed in partnership with Large insurance players like Centriq, and especially with Dis-Chem health being a flagship affinity play. We now have upwards of 100 full time agents and staff with a confirmed availability of another 450 agents ready to accept work.
Job Description
This is a remote position.
The Social Media Manager will be responsible for managing, growing, and optimizing all company social media platforms across multiple brands. The role requires a strategic thinker who can plan, execute, analyze, and refine social media campaigns to drive brand awareness, engagement, and lead generation.
This role will oversee content scheduling, community management, reporting, paid collaboration coordination, and overall digital brand presence.
Key Responsibilities
1. Social Media Strategy & Planning
- Develop and implement social media strategies aligned with business objectives.
- Create monthly content calendars for all brands.
- Plan campaigns aligned with product launches, promotions, and key events.
2. Content Management
- Oversee creation and scheduling of content across platforms (Facebook, Instagram, LinkedIn, TikTok, etc.).
- Ensure content aligns with brand CI and messaging.
- Brief designers and review creative output.
3. Community Management
- Monitor and respond to messages and comments across all platforms.
- Ensure responses are professional and aligned with brand tone.
- Escalate customer queries where necessary.
4. Performance Tracking & Reporting
- Track engagement, reach, conversion, and growth metrics.
- Prepare monthly performance reports.
- Provide recommendations based on data insights.
5. Campaign & Paid Coordination
- Work with marketing and external partners on paid campaigns.
- Support influencer collaborations and UGC management.
- Optimize performance where necessary.
6. Brand Consistency
- Maintain consistent brand voice across platforms.
- Ensure all content follows CI guidelines.
Requirements
Minimum Requirements
- 2–4 years experience in social media management.
- Strong understanding of social media analytics.
- Experience managing multiple brands/accounts.
- Excellent written and verbal communication skills.
- Ability to work independently and manage deadlines.
- Experience using scheduling tools (e.g., Meta Business Suite, Buffer, etc.).
Key Competencies
- Strategic thinking
- Attention to detail
- Strong organisational skills
- Creative mindset
- Analytical and data-driven
- Proactive and solution-oriented
Performance Indicators
- Growth in followers and engagement
- Response time to messages and comments
- Lead generation from social platforms
- Campaign performance metrics