Software Business Analyst

Job Title: Software Business Analyst
Location: Cardrew, Redruth, Cornwall
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:
We’re seeking a Software Business Analyst to shape software-enabled products by translating customer and business needs into clear, practical requirements for engineering teams. You’ll work on software for physical products used across a variety of industries, including life sciences and process industries, spanning embedded systems and user-facing applications.

You’ll bridge customers, Product Management and Engineering by asking focused questions and analysing input to clarify needs, define problems and establish success criteria. You’ll tailor your communication to different stakeholders, support informed decisions and keep teams aligned throughout product development.


Key Responsibilities:

• Plan and facilitate requirements workshops and structured meetings to explore customer problems, needs, workflows, use cases and intended outcomes, resolve ambiguity and build shared understanding.
• Translate complex or conflicting needs into clear requirements, user stories and acceptance criteria that underpin and guide engineering work.
• Work closely with developers, electronics engineers, UI, UX and other specialists to clarify requirements, answer questions and inform decisions throughout development.
• Champion the user perspective, challenging assumptions and keeping development focused on the underlying problem and value of the solution.
• Examine current product and system behaviour to uncover gaps, dependencies, risks and opportunities for improvement.
• Support iterative software development by refining requirements as understanding grows and keeping customer needs, product intent and delivered solutions aligned.
• Help improve the tools, processes and working practices used to manage requirements and software delivery.

• Experience analysing customer, business or product needs and turning complex information into clear, actionable outputs. This could come from business analysis, software testing, data analysis, customer-facing, change or improvement roles.
• Experience with requirements, user stories or acceptance criteria is useful, but can be developed.
• Strong analytical and problem-solving skills to understand how things work, identify gaps and ask clarifying questions.
• Confidence to question constructively, challenge assumptions and help stakeholders identify the underlying problem rather than simply documenting requested solutions.
• Confidence planning and facilitating workshops or discussions, bringing together different perspectives and helping groups reach clear outcomes.
• Knowledge of Agile or iterative software development and how requirements evolve during delivery.
• Strong written and verbal communication skills, with the ability to explain technical topics clearly to different audiences.
• Curiosity and an ability to quickly learn unfamiliar products, software and system behaviour. Software engineering expertise is not required, but you should enjoy getting into the detail and be comfortable working with technical teams.
• Experience with embedded software, hardware/software products, engineering, UX or regulated product development would be useful, but is not required.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.