Software Solution Specialist – Ivanti Service Manager & JavaScript

Our client, a leading organization in the energy sector, is seeking a professional to join their digital workplace team. This role focuses on delivering robust, user-friendly service management tools to empower internal support services. The project involves the implementation, configuration, and continuous improvement of critical software solutions.

Responsibilities

• Implement functional and technical requirements through configuration and scripting within service management tools.
• Maintain and operate software systems while ensuring continuous improvements and software updates.
• Advise key business users on IT service management best practices and optimal tool utilization.
• Participate in end-to-end development activities, ranging from initial planning to final configuration.
• Integrate software solutions into the broader application and system landscape of the organization.
• Support the testing phase and provide training to end users for new tool functionalities.

Requirements

• You possess a university degree in computer science, business informatics, or a comparable field.
• You have 3+ years of experience with service management tools, specifically Ivanti Service Manager.
• You bring proven experience in the planning, development, and operation of software systems.
• You possess knowledge of JavaScript for tool customization and scripting.
• You have a solid understanding of ITIL-based service management principles.
• You're proactive and solution-oriented with strong analytical skills.
• You are a collaborative team player who can also work autonomously.
• You are fluent in English.

Nice to Haves

• Experience with ServiceNow or Zendesk.
• Knowledge of MS SQL, SOAP, and REST API.
• Experience in IT operations management.
• Good understanding of Agile methodologies.
• Good level of Dutch, French, or German.

Offer

• Start date: ASAP
• Duration: Long-term
• Work regime: Full-time
• Location: Brussels
• Working model: Hybrid (2 days onsite per week)
• Contract: open to both permanent employees and freelancers