Software Test Engineer

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About Convai

Convai is an Australian leader in conversational design and intelligent automation, and a specialist brand within the Probe CX family. We empower enterprise contact centres through our flagship SaaS platform, Oration, which automates complex customer journeys into intuitive, human-centric interactions. By blending natural language technologies with elegant software design, we turn routine digital touchpoints into meaningful customer conversations that drive deep business value.

Why Join Us?

• 100% Full-Time Remote: Enjoy complete location flexibility while working with a high-caliber, distributed technical team.
• True Work-Life Balance: Sustainable delivery cadences, sensible sprint planning, and respect for your personal time.
• Cutting-Edge SaaS Exposure: Work directly on enterprise-grade software interacting with millions of real-world customer journeys.
• Modern QA Practices: Leverage modern AI tools and concepts to augment and elevate your manual testing toolkit.

What You’ll Do

• Test Strategy & Design: Create, maintain, and execute structured manual test plans, detailed test cases, and realistic test datasets based on functional specifications.
• AI & Flow Verification: Utilize internal and platform tools to validate conversational pathways, verifying that system outcomes, triggers, and user journeys align with acceptance criteria.
• AI-Augmented QA: Incorporate modern AI concepts and productivity tools into everyday manual testing workflows to generate test scenarios, edge cases, and synthetic data.
• Full-Cycle Execution: Run end-to-end functional, regression, smoke, and exploratory testing across regular SaaS release cycles.
• Defect Lifecycle Management: Identify, reproduce, document, and track defects to resolution using Jira, collaborating closely with developers and product teams.
• Test Documentation: Maintain well-organized test cases and traceability matrices in Zephyr to ensure complete release transparency.
• Standards & Compliance: Uphold robust testing standards while maintaining strict compliance with enterprise data privacy and security practices.

What We’re Looking For

• Manual Testing Expertise: 3+ years of dedicated, hands-on experience in manual software testing within SaaS, web, or enterprise applications.
• AI Tool Awareness (Preferred): Foundational familiarity with AI concepts (e.g., prompt crafting, NLP basics) or practical exposure to using AI tools to assist in manual test design and edge-case ideation. Conversational AI experience is a plus, not a requirement.
• Test Management Tooling: Proven proficiency working with Jira and Zephyr for test planning and defect tracking.
• Automation Awareness: General understanding or foundational exposure to test automation concepts and workflows.
• Analytical Problem-Solving: Sharp attention to detail with an investigative eye for edge cases, functional anomalies, and UX inconsistencies.
• Clear Communication: Strong verbal and written communication skills to articulate defects clearly and collaborate effectively across Agile squads.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Experience: Minimum of 3+ years of proven experience in manual software quality assurance.

About Us

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.