Relomote
FG

Solutions Engineer (Network)

Focus GroupEngineering & Development
Hiring from
United Kingdom
Work type
Hybrid
Posted
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Show job description
The Solutions Engineer provide remote and onsite support, infrastructure deployments, and technical consultancy for customers in and range of different spaces.
The Solutions Engineer is considered a subject matter expert in one or more technical domains and will lead projects related to their specialism, driving best practice and technical excellence across the team

Key Responsibilities

Technical Delivery
· Deliver high-quality installation, configuration, and maintenance of customer infrastructure including SDWAN, switching, firewall, wireless, SSE / SASE and other network devices.
· Act as an escalation point for complex technical faults within your area of specialism.
· Troubleshoot and resolve advanced infrastructure issues across networking estates
· Design, implement, and migrate enterprise network solutions including LAN/WAN, SD-WAN, VLANs, firewalls, and secure wireless across vendors such as Meraki, Fortinet and Cisco.

Project Leadership
· Lead the delivery of projects with a primary focus on networking — including network refreshes, LAN/WAN and SD-WAN rollouts, and firewall and wireless deployments — while also contributing to cloud migrations, infrastructure deployments, and security implementations.
· Manage technical workstreams within larger programmes, typically owning the network workstream while coordinating with project managers, consultants, and third-party vendors.
· Attend and contribute to customer calls for technical scoping, solution design, and implementation planning.
· Undertake and document site surveys, technical audits, and readiness assessments.
· Support new customer onboarding and technology transitions, ensuring smooth handover to service operations.

Documentation & Standards

· Audit and document client infrastructure to a high standard, maintaining accurate configuration records.
· Develop and maintain best-practice documentation, knowledge base articles, and technical runbooks for your specialist area.
· Provide detailed solution designs and technical proposals to meet customer requirements.

Collaboration & Development
· Mentor and support other engineers on complex project deliveries and technical escalations.
· Stay current with industry developments, emerging technologies, and vendor certifications relevant to your specialism.
· Work closely with account management, pre-sales, and service teams to ensure seamless customer experience.

Skills, Knowledge and Expertise

Essential Skills
· Proven experience in a support, infrastructure, or solutions delivery role.
· Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
· Strong troubleshooting methodology and analytical problem-solving skills.
· Excellent attention to detail and documentation standards.
· Punctual and responsible with excellent time management.
· Ability to work independently and as part of a project team.
· Flexibility to adjust working hours or travel for project requirements.
· Full valid UK driving licence.
· A strong desire to grow technical knowledge and achieve industry certifications.
Demonstrable expertise in these areas:
· Networking: VLANs, routing and switching, firewalls, WAN/SD-WAN, and wireless design and deployment (Meraki, Cisco, Fortinet)
Desired Skills
· Experience working in an IT Managed Service Provider (MSP) environment.
· Vendor certifications in networking (Meraki, Cisco, Fortinet) or security platforms.
· Experience with scripting and automation (PowerShell, Azure Automation).
· Familiarity with ITIL frameworks and service management principles.
· Experience with documentation platforms (IT Glue, Hudu, or similar).

Benefits

  • Holiday Allowance - 24 days + bank holidays + birthday leave.
  • Hybrid working options - performance depending.
  • Enhanced maternity, paternity and adoption leave.
  • Paid volunteering day * regular charity events.
  • Wider company benefits across health, financial wellbeing, Pension etc.

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