Solutions & Implementation Manager

Solutions & Implementation Manager

Internal titles may be modified for posting to attract appropriate candidates.

MHS is a leading developer of innovative solutions dedicated to measuring and developing the potential of people. We’re not just about assessments – we're about breaking barriers.

With over forty years of experience, we're pioneers in understanding and addressing neurological conditions and disorders–like ADHD in both children and adults. We're revolutionizing how gifted and talented youth are identified, ensuring a fair and inclusive process that nurtures potential in all its forms. We're deeply committed to improving outcomes within the justice system, offering support and resources to all involved. Our core values drive us to empower individuals at every level, focusing on talent development with an emphasis on emotional intelligence and leadership development.

We prioritize fairness, equity, and bias reduction in all aspects of our work while giving back to the communities we serve. Join us in our journey to create a world where everyone has the opportunity to succeed and thrive.

THE JOB

We are currently looking for a Solutions & Implementation Manager who is excited to identify, design, validate, and operationalize innovative solutions that drive business growth, customer value, and organizational transformation across MHS markets, including Education, Talent, Public Safety, and Clinical.

In this role, you will connect business strategy, emerging technology, customer needs, and product execution. You will evaluate market trends, technological advancements, AI capabilities, and industry challenges to help determine where MHS should invest, innovate, and commercialize future solutions.

A key focus will be exploring and applying Agentic AI, business applications, automation, and intelligent systems to improve how MHS operates and how customers achieve outcomes. You will identify Horizon 2 and Horizon 3 opportunities, develop business cases, validate concepts, define requirements, and guide solutions from discovery through implementation.

You will work closely with executive leadership, Product, Janus Engineering, Sales, Marketing, Customer Success, and external partners to shape MHS's future state and ensure innovation initiatives deliver measurable business value.

WHAT YOU’LL DO:

• Engage with customers to understand challenges, workflows, and unmet needs, and translate customer pain points into solution opportunities.
• Conduct market, industry, and competitive research, and synthesize feedback from customers, prospects, partners, and internal stakeholders to influence roadmap and investment decisions.
• Identify revenue-generating opportunities involving AI, automation, business applications, agents, copilots, insights engines, and digital services.
• Develop commercialization strategies, monetization models, business cases, ROI analyses, and recommendations for pricing, packaging, licensing, and go-to-market plans.
• Validate product-market fit through customer discovery and recommend build, buy, or partner approaches.
• Identify and maintain partnership opportunities with strategic platforms such as Microsoft, Workday, Salesforce, Epic, Cerner, and ServiceNow.
• Lead solution discovery and define business requirements, user stories, use cases, process flows, solution specifications, acceptance criteria, and expected business outcomes.
• Translate strategic concepts into actionable requirements for engineering teams and partner with the Janus team on prioritization and delivery planning.
• Facilitate cross-functional solution-design workshops and ensure proposed solutions align with business objectives and customer needs.
• Develop and maintain Horizon 2 and Horizon 3 innovation roadmaps across Education, Talent, Public Safety, and Clinical markets.
• Assess emerging technologies, vendors, and market disruptors, and develop strategic recommendations for leadership regarding future investments.
• Translate business vision into actionable initiatives and roadmaps, and facilitate innovation workshops and strategic planning sessions.
• Map current-state and future-state business processes and design intelligent workflows incorporating agents, copilots, automation, predictive intelligence, and decision support.
• Identify opportunities to reduce manual work and operational friction, and promote intelligent automation as a core business capability.

WHAT YOU BRING

You are a curious, forward-thinking, customer-centric professional who can navigate ambiguity, connect business needs with emerging technology, and build alignment across diverse stakeholder groups. You are a collaborative self-starter who works effectively with remote and cross-functional teams and can manage multiple priorities with accuracy and minimal direction. In addition, you bring:

• Bachelor's degree in business administration, information systems, computer science, or a related field, or an equivalent combination of credentials and experience; a master's degree is preferred.
• At least 5 years of experience as a Business Analyst, Business Systems Analyst, or Business Systems Administrator.
• At least 3 years of experience working with a major business platform such as Salesforce, Microsoft Dynamics 365, Epic, Cerner, Workday, or ServiceNow is preferred.
• Advanced Microsoft Office skills, with particular strength in Copilot, Word, and Excel.
• Proven data-analysis experience, including the creation of advanced reports and dashboards using tools such as Excel, Power BI, Power Apps, and Power Platform.
• Experience with SQL Server, databases, data modelling, or formal training in report and dashboard development is an asset.
• Exceptional written, verbal, presentation, and facilitation skills, with the ability to communicate complex technical and business concepts to varied audiences; teaching or consulting experience is an asset.
• Strong problem-solving and judgement, with the ability to balance innovation, risk, customer needs, and strategic priorities.
• Commercial acumen and the ability to assess market demand, commercialization potential, and return on investment for new initiatives.
• Strong learning agility and a commitment to staying current with AI, emerging technologies, business models, and industry developments.
• A collaborative approach that supports continuous improvement, innovation, knowledge sharing, and learning across teams.
• Strong initiative, attention to detail, and the ability to prioritize workload, meet deadlines, and work independently with remote teams.
• Ability to align working hours with Eastern Standard Time and travel occasionally for conferences, customer meetings, planning sessions, partner engagements, and company events.

About the Team

The Integrations & Implementation Engineering team extends the value of MHS solutions beyond the core product experience by delivering integrations, workflow automation, implementation services, and scalable solutions that connect MHS technology to the systems customers use every day.

The team helps customers realize value faster by reducing manual processes, improving interoperability and user experiences, and enabling the seamless flow of assessment data and insights across their technology ecosystem.

Salary: $70,000 to $90,000 per annum

LIFE AT MHS

We are an inclusive and collaborative team who encourage everyone here to learn, grow and THRIVE. Our flexible work arrangement includes the ability to work from home and location flexibility: you can be located anywhere that allows you to align your workday hours with Eastern Standard Time.

MHS Inc. is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. Please let us know if you require accommodation at any stage of the application process or want more information on our accommodation policies. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Disclaimer: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, note taking during interviews, or communicating with applicants. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.