Spare Parts Engineer
- Hiring from
- Sweden
- Work type
- Hybrid
- Posted
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Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Make an impact
Swisslog are currently seeking a Spare Parts Engineer based in Linköping with hybrid and flexible working available.
The Spare Part Sales Support Agent serves as the central point of contact for customers in the spare parts business, ensuring efficient, solution-oriented, and service-focused handling of all inquiries and orders. The role is responsible for timely case processing, proactive quotation follow-up, accurate order execution, and maintaining high customer satisfaction. Through structured case and backlog management, close collaboration with the Global Spare Parts Team, and continuous process improvement the Spare Parts Engineer contributes directly to increasing quotation quality and ensuring fast, reliable end-to-end processing in the spare parts workflow.
- Act as the primary point of contact for customers regarding spare parts inquiries.
- Receive, prioritize, and process customer cases while ensuring complete and accurate documentation using the provided system landscape
- Maintain consistent follow-up on open cases, ensuring timely updates and transparency for the customer.
- Understand customer needs and expectations to drive high satisfaction and customer loyalty.
- Communicate professionally with customers regarding prices, lead times, technical clarifications, and negotiations.
- Collaborate closely with the rest of the Global Spare Parts Team to ensure alignment, escalations, and best-practice handling.
What you need to succeed
We are looking for a customer-focused and detail-oriented Spare Parts Engineer who thrives in a fast-paced environment and takes ownership of delivering excellent customer experience. The ideal candidate is proactive, structured, and capable of managing multiple inquiries simultaneously while maintaining accuracy and service quality. A strong communicator with a solution-driven mindset, you are able to understand customer expectations, negotiate confidently and ensure timely processing of quotations and orders.
- Previous experience in the Spare Parts business
- Knowledge of SAP Order Processing (desirable but not essential)
- Ability to work on own initiative within a team environment.
- Good telephone manner with greeting all customers and being professional whilst resolving queries
- Ability to prioritise workload
- Swedish and English language
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
