Specialist Suport Angajați (Romania)

At Giant Group we have an exciting opportunity for Specialist Suport Angajați / Consultant Suport Angajați (in UK known as Employee Support Officer) to join our growing team.

Job Title: Specialist Suport Angajați /Consultant Suport Angajați / Employee Support Officer

Department: ESO

Location: Hybrid – initially home-based, transitioning to office-based work in Suceava, Romania in the future.

Salary: 7500 RON gross per month

Hours: 40hrs, 8hrs per day, Monday – Friday 11am – 8pm

Tenure: Permanent

Please upload your CV in English. Strong English communication skills are essential for this role.

Location Requirement: While the role will initially be home-based, we are specifically looking for candidates based in Suceava or within a reasonable commuting distance, as the role will transition to office-based working in Suceava in the future. Please only apply if you are able to commute to the Suceava office when required.

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

This is a permanent role with Native Teams (our EOR partner in Romania), working full-time on the Giant Group UK account.

As the Employee Support Officer, you be the liaising with our employees to successfully improve on customer issues, complaints, and inquiries all the while maintaining and providing customer satisfaction at the core of every decision and behavior. Your ultimate objective is to provide exemplary support to field employees of giant by assisting with timesheet entry, providing step-by-step guidance of the employee portal, advice, and information on their employment rights (e.g., statutory entitlements) as well as providing detailed payroll analysis.

Key responsibilities of the role include:

1. Answering large volumes of calls and emails, providing exemplary customer service to field employees
2. Maintaining good relationships with field employees, agencies, and other internal departments
3. Listening to the customers patiently and resolving queries, escalating to line manager if queries persist.
4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Respond to queries and issues of the customer promptly ensuring that these are resolved at the first attempt
6. Managing your own workload and keeping to agreed SLAs
7. Identify issues with current operating practice and suggesting ways to improve operating performance.
8. Develop new processes and practices to advocate a culture of continuous improvement
9. Achieve high survey scores which look to secure “Yes I would recommend giant “answers from clients

Your ideal experience & competencies

Ideally you would have a suitable related degree, at least 1 years’ experience as a customer services advisor. Have knowledge of payroll, tax, and compliance. You must be able to work under pressure, prioritize and multitask. Have excellent attention to detail, have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.

• Proficient in Microsoft office is required.
• Knowledge or experience of speaking to customers on the phone
• Understanding and striving to achieve the Giant people values is essential.

Employee Benefits

• Paid Annual Leave: 21 working days of paid vacation per year.
• Public Holidays: Paid leave on nationally recognized public holidays.
• Leave-Related and Social Benefits: Includes holiday allowance, employer social contributions.
• Paid Sick Leave: Time off with pay during illness, in line with legal requirements.
• Maternity Leave: Paid leave for mothers around the time of childbirth, as per legal requirements.
• Paternity Leave: Paid leave for fathers following the birth of a child, as per legal requirements.

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.