Sr. Customer Deliver Analyst

Sr. Customer Deliver Analyst

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Senior Manager Customer Logistics

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Sr Customer Deliver Analyst plays a critical role in driving operational excellence across order management, customer service, inventory management, logistics, and customer supply chain planning. This role leverages data, automation, AI-enabled tools, and cross-functional collaboration to identify service risks, solve complex business problems, improve decision-making, and enhance the customer experience.

Key Responsibilities

• Provide Best-In-Class customer service to our Customers by maintaining strong relationships and delivering impact to key metrics.
• Lead in identifying, planning and implementing end to end solutions that improve service, cost or unlock new capabilities.
• Act as liaison between Kenvue and the Customer to influence inventory and supply chain plans with the goal of growing both Kenvue and Customer sales.
• Use AI-enabled tools and advanced analytics to identify trends, summarize business issues, accelerate root cause analysis, and recommend corrective actions.
• Develop automated reporting, dashboards, and exception-based alerts to improve visibility to service, inventory, order management, and transportation performance.
• Apply digital tools such as Microsoft Copilot, Power BI, SAP/BW, EDI, Celonis, and ERP systems to simplify workflows and improve speed, accuracy, and decision quality.
• Use data to recommend, and implement modifications to purchasing patterns and products for optimal service and improved logistics efficiencies.
• Translate complex data sets into clear insights, recommendations, and action plans for internal teams, customers, and leadership.
• Identify opportunities to eliminate manual work through automation, process redesign, and standard work.
• Monitor and report critical metrics (in stock/out of stock, fill rate, and on-time delivery), and research root cause with supply chain partners and provide back in stock date and action plans to correct and prevent in the future.
• Partner with Supply Chain and Sales to provide detail by SKU recommendations to Customer to drive higher inventory during periods experiencing lift (promotional, seasonal, etc.).

• Deliver innovation to enable our business through the effective use of technology.

• Drive process and systems improvements that positively impact order management, inventory management, and dashboard measures.

• Participate in the design & lead customer specific supply chain joint business planning, and Retail Customer Logistics’ Strategic Tactics which further our mission of being a best-in-class customer facing supply chain organization.

• Identify opportunities and lead improvement projects to develop transportation solutions to improve on-time delivery and drive profitable growth through logistics, replenishment, and policy optimization.

• Help resolve escalated discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management through root cause identification and corrective actions.

• Support order execution and exception management by using data, systems, and cross-functional collaboration to resolve service issues, improve process reliability, and reduce recurring manual intervention.
• Proactively manage order fulfillment to meet customer demand through integration with operating company, distribution, and planning/forecasting.

What we are looking for

Referrered Qualifications

• Minimum of a Bachelor’s degree is required.

• Minimum of 4 years of related work experience required.

• Strong collaboration and communication skills with experience working on multi-functional teams required.

• Solid problem-solving and analytical skills required.

• Experience with data visualization tools (e.g., Tableau, Qlik, or PowerBI, etc.) required.

• This position may require up to 10% domestic travel.
• Experience within Supply Chain, Logistics, or related operations.
• Proficiency with MS Office, including advanced Excel.
• Strong analytical and quantitative skills, as well as proficiency with computer systems.
• Strong interpersonal skills to build relationships with our top customers and sales teams and to work effectively on cross-functional teams.
• Ability to think strategically, challenge convention, and be willing to take a leadership role within the team.

Preferred Qualifications

• Preferred experience growing businesses through entrepreneurial collaboration.
• Business applications experience preferred, such as SAP, BW, EDI, or other ERP Systems.

What’s in it for you

$90,100.00 - $127,200.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Award-winning inclusivity

At Kenvue, we foster a culture of belonging. In 2024, Kenvue was selected as one of Seramount’s 100 Best Companies for working parents and caregivers, recognizing our ongoing commitment to providing inclusive benefits for Kenvuers and families.

Data driven. Digital first.

Our community attracts curious and collaborative team members motivated by always striving to improve. Our team offers you plenty of opportunities to deepen your existing expertise and build on new skills by broadening your exposure outside of your own category. By working across the business, we harness the power of data and technology in new ways to better understand human insights and drive better health outcomes.