Sr Manager of Order Management (~17M) - 50+名規模、欧州系サプライチェーンソリューション企業

** All applicants will be processed immediately. All qualified candidates will receive a reply within two business days. Thank you for your cooperation and understanding.

✨About Company

【英語を活かせる】 Sr Manager of Order Management ＠50+名規模、欧州系サプライチェーンソリューション企業

■業界のリーディングカンパニー

業界内で高いシェアと市場競争力を誇るグローバル企業です。組織再編や事業縮小のリスクが低く、安定感のある環境での長期就業が見込めます。

■柔軟な働き方

フレックスタイム制度および在宅勤務制度を導入しています。家庭との両立や育児・介護などライフステージに合わせた働き方を希望される方にも適しています。

■グローバルな企業文化

欧州企業らしい、整備された業務プロセスや明確な役割分担、長期的な視点を重視する企業文化が根付いています。外資系企業が初めての方でも比較的馴染みやすい環境です。

■英語を活かせる

経験豊富なバックグラウンドをもつDirectorへのレポートラインに加え、欧州本社のグローバルリーダーへのドットラインレポートも発生します。海外拠点やグローバルチームと協働するポジションのため、日常的に英語をご活用いただけます。

■変革プロジェクトを牽引できる

組織や業務プロセスの変革に関わる戦略プロジェクトをリードしていただきます。新しい仕組みづくりや改革を主体的に推進できる、やりがいの大きな環境です。

💻Responsibilities

- Own end-to-end execution and governance of the Order-to-Cash (O2C) process: customer onboarding, order management, order fulfilment coordination, and customer care

- Act as the single point of control for O2C execution, ensuring processes are standardized, measurable, and scalable

- Own service performance, including SLA adherence, backlog management, and customer satisfaction

- Manage field stock visibility, audits, and related invoicing processes

- Track KPIs across the O2C process, lead root-cause analysis, and drive continuous improvement

- Define and enforce standardized processes across the region, eliminating unnecessary country-specific deviations

- Lead escalation and issue resolution for high-impact, cross-functional problems

- Act as the central orchestrator across Sales, Logistics, Finance, and Operations (without owning those functions directly)

- Identify and drive automation opportunities across order entry, case management, and customer communication

- Build and develop a high-performing team, including capability development and succession planning

🧠Qualifications

- Bachelor's degree in Business Administration, Supply Chain, or a related field

- Extensive leadership experience in multi-country operations, shared services, or centralized service environments

- Proven track record in operational transformation and process standardization

- Strong experience in Customer Care and/or Order-to-Cash environments

- Demonstrated ability to lead cross-functional initiatives and operate effectively in a matrix organization

- Experience driving automation and digital transformation initiatives

- Experience with ERP/CRM systems and data analytics tools

- Japanese and English proficiency; additional languages a plus

💰Salary

Company will consider candidates up to 17M JPY for annual salary (client may consider higher salary based on candidate skills and experience).

📍Location

Tokyo, Japan

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Feel free to connect and message me through Linkedin if you'd like to have a confidential conversation about 転職 activities.

Franz Bigmono

Recruiting Consultant

Career Scout Japan K.K.