Travel Consultant / Travel Operations (Japan)

Location: Tokyo, Japan

Work Style: Hybrid (2 days per week in the office; Core hours 10:00-16:00)

Department: FIT Inbound / FIT Operations

Employment Type: Full-Time

Reports To: Department Team Lead / Manager

*Please note: Only candidates who are currently based in Japan will be considered for this position.

*Please note: Only candidates who pass the initial document screening will be contacted regarding the next steps.

About EXO Travel

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts. We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team culture.

As a B Corp Certified company, we remain dedicated to building a business that positively impacts our employees, communities, and the environment.

About the Role

We are looking for motivated and detail-oriented individuals to join our growing Tokyo team.

Depending on your interests, skillset, and professional background, you may be considered for one of several positions within our Inbound or Operations teams.

Whether you enjoy crafting unique travel experiences, ensuring flawless tour execution, or managing reservations and supplier relationships, this is an opportunity to be part of a dynamic team that delivers unforgettable journeys across Japan.

Potential Areas of Responsibility

Travel Consultant (Inbound)

• Communicate with overseas agents and partners, providing accurate and creative travel information.
• Design and quote tailor-made itineraries for international clients.
• Coordinate with local suppliers and hotels to ensure seamless arrangements.
• Collaborate with the Operations team to ensure smooth tour execution.
• Manage bookings and sales records using Tourplan and other systems.

Operations Officer (FIT Operations)

• Oversee tour file accuracy and coordinate with guides, drivers, and suppliers.
• Manage on-the-ground execution, ensuring the highest quality of service.
• Handle reconfirmations and last-minute arrangements.
• Liaise across departments to ensure smooth delivery of all services.
• Maintain strong relationships with clients and partners.

Who We’re Looking For

• Bachelor’s degree or equivalent practical experience (a degree in Tourism, Hospitality, or a related field is a plus)
• Previous work experience in the travel industry, hospitality, or customer care is preferred
• Strong communication skills in English and Japanese (minimum JLPT N3 level for the Travel Consultant role and JLPT N1 level for the Operations role)
• Excellent organizational and multitasking skills
• A team player with a customer-first mindset and strong attention to detail
• Comfortable using Google Workspace and travel-related systems (training will be provided)

Why Join Us?

At EXO Travel, we believe that great travel experiences start with great people.

You’ll work in a collaborative, international environment that values creativity, cultural understanding, and service excellence.

We offer:

• Comprehensive training and mentorship for newcomers to the industry
• Clear pathways for growth within the company and strong potential for advancement based on performance
• A workplace where diversity, collaboration, and sustainability are at the heart of what we do

Join us in shaping meaningful journeys and sharing the beauty of Japan with the world.