Sr Manager, People Operations & Total Rewards

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: The Senior Manager, People Operations & Total Rewards designs, administers, and continuously improves the systems, programs, and practices that support King Arthur Baking employee-owners. The role is the People & Culture subject matter expert for compensation, benefits, HR compliance, HR systems, workforce data, and people analytics. This position leads Total Rewards, HRIS, compliance, reporting, and core people operations; translates workforce data into actionable recommendations; and manages the Total Rewards Analyst and People & Culture Coordinator. The role partners with Finance on payroll, 401(k), ESOP, labor planning, and budgeting while retaining People & Culture accountability for program design, policy, administration, data, employee experience, and vendor management.

The Benefits: Yes, we have the standard "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Hybrid combining working from home, and onsite in White River Junction VT roughly 2 days per week. Ideal candidates will be located within 120 miles of our offices.

The Pay: $95,000 to $125,000 annual salary; commensurate with experience.

Reports to: Vice President, People & Culture

Essential Duties and Responsibilities

• Lead the design, evaluation, administration, and communication of compensation programs, salary structures, pay practices, job architecture, market benchmarking, pay equity reviews, annual merit processes, and incentive programs.
• Oversee employee benefit programs and vendor relationships, and develop tools and education that improve employee and leader understanding of total rewards.
• Partner with Finance on the administration and integration of payroll, 401(k), and ESOP programs, and on compensation planning, labor budgeting, incentive administration, workforce analytics, and payroll data alignment.
• Monitor federal, state, and local employment requirements; maintain current People & Culture policies and practices; and lead required audits, filings, reporting, documentation, and partnerships with legal counsel or external experts.
• Own HRIS strategy, administration, optimization, security-related access practices, and data integrity; lead implementation and enhancement of people systems, processes, automation, and HR technology vendor relationships.
• Oversee core People Operations processes across the employee lifecycle, establishing scalable workflows, documentation, controls, and knowledge-sharing practices that improve efficiency, consistency, compliance, and employee experience.
• Develop and maintain workforce dashboards, metrics, and reporting covering turnover, retention, hiring, internal movement, compensation, engagement, and workforce demographics.
• Analyze workforce trends, perform workforce modeling, and translate complex data into clear recommendations for business leaders, the Strategy Team, and the Board.
• Partner with the Vice President of People & Culture, Business Partners, leaders, and Finance on workforce strategy, organization design, workforce planning, total rewards priorities, and people-related business needs.
• Lead, coach, and develop the Total Rewards Analyst and People & Culture Coordinator by setting priorities, goals, development plans, service standards, and clear accountability for operational, analytical, and administrative work.

Experience and Education

• Bachelor's degree in human resources, business, finance, analytics, or a related field, or an equivalent combination of education and relevant experience.
• Typically 7 or more years of progressive experience in total rewards, people operations, HR systems, compliance, or a related People & Culture discipline, including experience owning complex programs and cross-functional work.
• At least 2 years of formal people leadership or equivalent experience leading and developing others.
• Demonstrated experience with compensation program design and administration, benefits administration, HRIS ownership, workforce reporting and analytics, employment compliance, and vendor management.
• Experience partnering with Finance on payroll, retirement or ownership programs, labor planning, budgeting, or related workforce processes is preferred.
• Advanced spreadsheet and data analysis skills, with the ability to validate data, identify trends, and communicate findings to varied audiences.
• HR or total rewards certification is preferred.
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.

Competencies

• Total rewards expertise: applies sound compensation and benefits principles and uses market, equity, and internal data to support decisions.
• Operational leadership: designs scalable processes, documentation, controls, and service standards and follows through on consistent execution.
• Systems and data stewardship: maintains reliable HR systems and data, exercises appropriate discretion, and understands the importance of confidentiality and data integrity.
• Analytical judgment: evaluates complex information, identifies risk and trends, and converts analysis into practical recommendations.
• Compliance and risk management: interprets requirements, maintains accurate records, and proactively strengthens policies and governance.
• People leadership and development: sets direction, establishes accountability, provides coaching, and builds team capability.
• Cross-functional partnership: clarifies ownership, collaborates effectively with Finance and business leaders, and manages competing priorities.
• Communication and influence: presents technical topics clearly to employees, leaders, executives, and governance audiences.
• Continuous improvement and change leadership: identifies opportunities, leads implementation, and supports adoption of improved systems and practices.

Success Factors

• Genuine enthusiasm for King Arthur Baking's mission and products and a commitment to living our values.
• Demonstrates a strong sense of community.

Physical Requirements/Work Environment/Safety

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment.
• Regular use of computer keyboard, mouse, and video conferencing tools.
• Ability to communicate effectively in person, over the phone, and through digital platforms.
• Occasional standing, walking, bending, or reaching within the office environment.
• May occasionally be required to lift or move items up to 15 pounds, such as office materials or documents.
• Visual acuity needed for reviewing documents, spreadsheets, and data on screens.
• Ability to commute to the office for in-person meetings, trainings, or other business needs as required.

Work environment

Indoors, in a normal office environment with little exposure to excessive noise, dust, or temperature changes.

This role operates in a professional office environment where most work is performed at a desk.

Remote work environment that meets KAB standards for work.

Safety

• Understands that safety is the responsibility of everyone at the organization and is responsible for performing work in a safe and ergonomic manner, identifying unsafe conditions, and correcting conditions immediately or reporting them promptly.
• Participates in safety and compliance training and safety and health programs.

Supervision

Directly supervises the Total Rewards Analyst and People & Culture Coordinator.

Travel

Occasional travel may be required for business meetings, training, vendor activities, or other business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.