Sr. Manager, Volunteer Engagement

This is a HYBRID position

Position Summary

The Senior Manager, Volunteer Engagement is responsible for the leadership, growth, and strategic direction of Operation Warm's Community Impact Volunteer (CIV) Program. This role will develop and execute strategies that strengthen volunteer engagement, build volunteer leadership capacity, expand program reach, and create the systems and processes needed to support sustainable growth.

The Senior Manager will lead and support a network of volunteer leaders across the United States and Canada and collaborate across departments to ensure volunteer efforts support organizational priorities, events, and growth objectives.

Essential Duties and Responsibilities

• Develop and execute annual and multi-year strategies, goals, and key performance indicators that drive program growth, volunteer engagement, and organizational impact
• Monitor program performance and recommend improvements based on data, feedback, and organizational needs
• Identify and pursue opportunities to expand program reach, strengthen volunteer engagement, and increase the program's contribution to organizational goals
• Build, develop, coach and retain a strong network of volunteer leaders capable of supporting program growth and organizational priorities
• Foster a culture of accountability, engagement, recognition, and continuous improvement among volunteer leaders
• Develop succession plans and leadership pipelines for key volunteer leadership roles
• Ensure volunteer compliance requirements, policies, and procedures are consistently followed
• Design and continuously improve scalable systems, processes, and operating procedures that enable the volunteer program to grow efficiently and consistently
• Develop and maintain volunteer training materials, program resources, and operational documentation
• Build relationships with community organizations, stakeholders, and volunteer supporters
• Partner cross-departmentally to identify opportunities for volunteers to support organizational priorities, events, community engagement, and growth initiatives

Additional Responsibilities

• Other duties, as assigned
• Night and weekend hours as needed
• Travel as required

Basic Job Qualifications

• 3+ years of experience managing volunteers, programs, or community engagement initiatives, including responsibility for strategic planning, program growth or program development.

Other Qualifications

• Demonstrated ability to manage, develop, and motivate teams
• Experience using data and reporting to inform decision-making and program improvement
• Proven ability to translate strategy into actionable plans, build effective processes, and drive initiatives from concept to implementation
• Strong communication, relationship building, and collaboration skills
• Salesforce or other CRM experience preferred
• Proficiency with Microsoft Office products
• Spanish language proficiency preferred
• Ability to travel up to 5% as required

*Operation Warm participates in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire