Description
At Summit Credit Union, we believe great training creates great experiences—for both employees and members.
As a
Senior Mortgage Sales Training Specialist
, you'll play a critical role in developing, coaching, and supporting Mortgage Loan Officers throughout their careers. Through training expertise, mortgage industry knowledge, and strong partnerships with business leaders, you'll help employees build the skills, confidence, and knowledge needed to deliver exceptional service and lending solutions that support our members' financial wellness.
What You'll Do (Your Impact)
Design, develop, and facilitate engaging training programs that create positive learning experiences and achieve established learning and performance objectives.
Provide onboarding, coaching, and ongoing development for new and existing Mortgage Loan Officers.
Serve as a subject matter expert on Summit's mortgage products, services, sales processes, and systems, including Mortgage Cadence.
Partner with Learning & Development to create and maintain training content that enhances individual, team, and organizational performance.
Evaluate and update training curriculum to ensure content remains current, relevant, and aligned with industry best practices.
Support change management initiatives and business projects by leading training efforts that drive adoption and business results.
Collaborate with leaders and cross-functional teams to identify skill gaps and implement development solutions that support organizational goals.
Promote knowledge sharing, continuous learning, and professional growth across the Mortgage Sales team.
Ensure training and business practices support compliance with BSA, OFAC, and Customer Identification Program (CIP) requirements.
Measure training effectiveness and recommend improvements that enhance employee performance and the member experience.
What You Bring
Bachelor's degree or an equivalent combination of relevant education and professional experience.
5+ years of consumer banking experience.
Strong knowledge of first mortgage products, processes, and lending practices.
Experience identifying member needs and recommending lending solutions that support individual financial goals.
Proven ability to train, coach, and motivate employees through both technical and soft-skill development.
Excellent verbal, written, presentation, and facilitation skills.
Ability to build relationships and effectively collaborate with leaders, business partners, and team members.
Proficiency in Microsoft Office applications.
Intermediate knowledge of mortgage platforms and related technology solutions.
Strong organizational, project management, and problem-solving skills.
Why You'll Love Working Here
An opportunity to shape the development and success of Summit's Mortgage Loan Officers.
Meaningful work that directly impacts employee growth, member experience, and financial wellness.
Close partnership with both Mortgage Sales and Learning & Development teams.
The ability to influence training strategy, curriculum development, and organizational performance.
A collaborative culture that values learning, innovation, teamwork, and continuous improvement.
Additional Details
Physical Demands
While performing the duties of this position, the employee is required to sit, stand, walk, and use hands and fingers. The employee may occasionally reach above and below shoulder level and lift, push, pull, and/or carry up to 10 pounds.
Environmental/Working Conditions
Work is performed in a typical administrative setting with climate control and appropriate lighting. Travel to branch locations may require exposure to outdoor and traffic conditions.
Equipment Used
A variety of office equipment, including telephone, printer, PC, and mobile devices.
Our Commitment
At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status, or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
Ready to Make an Impact?
If you're passionate about developing talent, empowering Mortgage Loan Officers, creating engaging learning experiences, and helping teams achieve outstanding results—we'd love to meet you.