Sr. Specialist, Operations Services

The physical location for the candidate selected must be within the contiguous United States.

WHO WE ARE!

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Sr. Specialist, Operations Services

Develops, coordinates, and executes on a comprehensive services plan for community development staff that utilizes Komen’s shared fundraising and website tools. Primary tools include: Blackbaud’s Luminate Online, OneCause , Salesforce, Salesforce Marketing Cloud Email, Volunteer Matters, etc. Services provided may include website content management, peer-to-peer and other event tool configuration and administration, email campaign creation and audience segmentation, and reporting/analysis.

What you will bring to the table

• Configures peer-to-peer fundraising event registration sites to meet local market specifications.
• Builds and delivers email campaigns, messages, and segmented targeted audiences for communication with local market constituents.
• Sets up local ticketed or RSVP event registration sites, such as Galas or Luncheons.
• Sets up volunteer management registration for local market events.
• Creates and runs reports in fundraising and CRM tools.
• Configure and schedule text messages from text messaging platforms.
• Serves as a functional expert on CRM and fundraising systems; recommends ways to optimize use of these systems to enhance business results and follows through to ensure that users are empowered to use the technology.
• Provides technical expertise and ongoing support.
• Pursues and achieves cost-effective and efficient solutions, always promoting a lowest cost of ownership for community staff.
• Collaborates in finding solutions, achieving quality work, and delivering on-time solutions.
• Assesses system usability and user requirements to identify and meet evolving community development needs
• Collaborates with internal business units to identify best practices and works to incorporate them into the services plan.
• Maintains high sensitivity when addressing customer issues, concerns, and needs.
• Occasionally performs tasks or coordinates support calls during non-business hours.
• Conducts meetings with Community development staff to define the scope of Service needs.
• All other duties as assigned.

We know you will have and be able to

• Bachelor’s Degree in communications or computer science or a related field is preferred.
• 2+ years of experience in fundraising operational support.
• Exceptional customer service skills, and the ability to problem solve during a conversation.
• This person should be a self-motivated individual, with the ability to meet task deadlines and drive for results with minimal direction from their direct supervisor.

We would love if you also have and are able to

• Basic HTML and CSS experience.
• Luminate Online, OneCause or equivalent fundraising platform experience.
• Experience with Marketing Cloud.

So, what’s in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:

• Competitive salary of $53,0000 to $68,000/annually, exact compensation ranges are based on a range of factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
• Health, dental, vision and a retirement plan with a 6% employer match
• Unlimited Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development, and so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all its employment practices for people without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY, NO AGENCIES

The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be pre-approved by Komen's HR team prior to the move.