ST57 - Client Relationship Growth Executive (App)
- Hiring from
- Malaysia
- Work type
- Remote
- Posted
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Job Description
Position: Client Relationship Growth Executive (App)
Location: Malaysia (Remote)
Job Type: Full time
Company Description:
Startrader is an SCA regulated platform, operating across 200+ regions with regulation by ASIC, FSCA, FSA, and FSC. Powered by reliable platforms such as MT4 and MT5, Startrader delivers fast execution, secure transactions, and a professional trading environment for both individual traders and institutional partners. Through continuous innovation, educational support, and strategic global expansion, Startrader aims to empower clients with the tools and confidence they need to trade successfully in the financial markets.
We’re expanding fast—and we’re looking for talented people who want to grow their careers in a forward-thinking fintech environment built on innovation, integrity, and excellence.
Role Overview:
This role owns the performance and growth of the company’s app across the full user lifecycle, from acquisition and onboarding through to engagement, retention and re-engagement. The successful candidate will bridge marketing, product and backend teams, turning client needs, sales feedback and app data into clear priorities, better user journeys and effective campaigns.
Key Responsibilities
• Owning the end-to-end performance and growth of the company's app, from acquisition, onboarding and activation through to engagement, retention and re-engagement
• Working closely with the marketing and backend teams to identify gaps in the current app, recommend improvements and optimise features, user journeys and overall client experience
• Translating client needs and business objectives into clear requirements and priorities for the backend and development teams, and supporting testing and release of new features and updates
• Planning and executing app marketing and promotional campaigns from concept development, stakeholder alignment, objective setting, briefings, creative, execution, testing, iteration and measurement
• Developing and managing in-app messaging, push notifications and email campaigns aligned with overall marketing strategies
• Constantly collecting front-line feedback and comments from sales agents and clients on the app experience and conveying them into product improvements, campaigns and promotions
• Monitoring and reporting on key app metrics such as downloads, registrations, funding, activation, retention and engagement, and turning insights into actionable recommendations
• Managing the app's presence in app stores, including listings, content, ratings and reviews
• Assisting in developing content and release schedules based on key deliverables and operational outcomes, involving multiple stakeholder engagements to ensure all parties are aligned with a clear implementation and execution
Requirements
• Great interest in the finance and trading industry
• Excellent written and verbal communication skills in English are a must; working proficiency in Mandarin is highly regarded, and other additional European or Asian language skills are highly advantageous.
• Proven experience in app marketing, app optimisation or product-focused roles, with strong knowledge across the app lifecycle
• Ability to work effectively with technical and backend teams, and to explain business needs in clear, practical terms
• A data-driven approach, with familiarity with app analytics and marketing tools
• Strong communication skills and excellent team player
• Highly organised and detail-oriented
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and dynamic work environment.
• Exposure to a wide range of business operations and strategies.
