Storage Technical Support Engineer

Storage Technical Support Engineer (German & English)

Remote, Belgium-based | €60,000 - €70,000

We’re exclusively partnered with a global data storage vendor to grow its EMEA technical support team.

With 40+ years in the market, they’re one of only a handful of vendors still covering every storage tier, from flash to disk to tape. A new leadership team has driven a strong run of sales growth, and the business is now reinvesting heavily in R&D, hiring and next-generation storage built for AI workloads.

That growth means the support team is busy, and they need a German-speaking support engineer who already knows storage and can start picking up customer tickets quickly. You’d be joining at a good time: a business on the up, with real backing behind its products and people.

What you’ll do

• Own technical support cases for enterprise customers across EMEA, including German-speaking accounts
• Troubleshoot issues and work out whether the cause sits in the product, the wider environment or the customer’s backup setup
• Explain technical problems and fixes clearly to customers and partners
• Work with product engineering to escalate issues and feed back on improvements

What you’ll need

• Fluent German and English, spoken and written
• 3+ years in a technical support role working with storage or backup
• Solid grounding in SAN, NAS, backup and recovery
• Hands-on experience with backup software
• Confident dealing directly with customers
• Based in Belgium

Nice to have

• VTL, object storage or tape experience
• Linux/Unix and Windows troubleshooting
• Fibre Channel, iSCSI, replication or de-duplication
• Backup tools such as Veritas NetBackup, CommVault or EMC NetWorker
• VMware experience