Strategic Account Manager, PAS (2026-8070)

The Strategic Account Manager is responsible for nurturing and expanding relationships with key enterprise clients. This role focuses on driving long-term value through strategic planning, cross-functional collaboration, and proactive account management. The ideal candidate is a trusted advisor who understands client business goals and aligns internal resources to deliver impactful solutions. This role is highly cross-functional in nature and does not have direct reports. Travel Note: Some travel is expected (<25%) to meet with customers and attend industry conferences and events. KEY RESPONSIBILITIES: Client Relationship Management Serve as the primary point of contact for strategic accounts. Build and maintain strong, long-term relationships with client stakeholders. Understand client business models, challenges, and goals to deliver tailored solutions. Strategic Planning & Execution Develop and execute account plans that align with client objectives and company growth targets. Identify opportunities for upselling, cross-selling, and expanding service offerings. Lead quarterly business reviews and strategic planning sessions with clients. Cross-Functional Leadership Collaborate with Sales, Marketing, Product, and Customer Success teams to ensure seamless service delivery. Advocate for client needs internally and influence product roadmap decisions. Performance & Reporting Monitor account health, satisfaction, and performance metrics. Provide regular reporting and insights to internal stakeholders and clients. Forecast revenue growth and contribute to strategic planning initiatives. Contract & Renewal Management Assist sales lead with contract negotiations, renewals, and pricing discussions. Ensure timely execution of agreements and compliance with terms. The above duties are meant to be representative of the position and not all-inclusive. MINIMUM JOB REQUIREMENTS : EDUCATION 4 years of account management experience (client-facing) in healthcare IT 4-year degree in business or related field EXPERIENCE 4 years of account management experience (client-facing) in healthcare IT Ability to collaborate cross-functionally with Marketing, Product Development, Analytics, Customer Service, and Operations teams. Proficiency in data analysis and the ability to interpret and present trends effectively. Proficiency in Microsoft 365. Experience with SalesForce and/or HubSpot is a plus. Strong interpersonal, communication, and relationship-building skills. Excellent organizational and time management skills. Ability to work independently and proactively, as well as collaboratively in a team environment. Demonstrated critical thinking skills and resolve problems independently, particularly when the path forward may not be apparent Ability to accept and provide constructive feedback. KNOWLEDGE, SKILLS & ABILITIES : Strong financial literacy, trade-math proficiency, and the ability to conduct return-on-investment (ROI) analyses. Exceptional negotiation, problem-solving, and persuasive communication skills. Excellent written and verbal communication skills. Comfortable operating in ambiguous and evolving environments. Ability to balance customer needs with platform scalability. Self-starter capable of building structure where it does not yet exist. High attention to detail with strong documentation discipline PHYSICAL DEMANDS: Ability to work at a desk in the office for long periods of time. The noise level in the work environment is moderate. Specific vision abilities required by this job include close vision and color vision. Ability to maintain focus under high levels of pressure/multiple priorities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The expected base pay range for this position is $75,000–$100,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses. CareTria is an Equal Opportunity Employer