Strategic Customer Success Manager F/H/X

Customer Success Manager W/M/X Postuler About our company Whoz provides AI-driven talent and project management solutions that empower their clients to boost performance and optimize talent utilization and retention.Through its SaaS solution, Whoz allows its clients to have a real-time overview of their available talent pool to match the most appropriate talent with the specific needs of projects and/or clients, while also taking into account the talent’s skills and development preferences.Founded in 2016, we are a rapidly growing B2B SaaS scale-up that has recently completed a Series A funding round of €30 million, led by a US top-tier investor.Our team is passionate, driven, and dedicated to delivering exceptional value to our clients. Your role As a Customer Success Manager at Whoz in the dedicated Customer Success team, part of the team Customer Success & Delivery Circle, you will play a key role in ensuring the satisfaction and success of our clients by helping them make the most of our platform. You will be the primary point of contact, guiding clients through solution adoption, optimizing their practices, and ensuring they extract maximum value from our product.Your mission will be to build strong relationships with our clients, support them throughout their journey, and act as a key connector between their needs and our product's capabilities, all while working in a collaborative and dynamic environment. Responsibilities Process Optimization : Standardize and improve Customer Success processes for large-scale clients. Client Relationship Management : Maintain and develop strong, long-lasting relationships with strategic clients, ensuring their needs are efficiently met. Performance Monitoring & Data Analytics : create dashboards and use analytical tools to track key performance indicators (KPIs) such as Monthly Active Users, generating actionable insights to optimize customer outcomes. Dashboard & Data Reporting : Generate business performance reports for our client and share data-driven insights to help them make informed decisions and refine their strategies. Data Analysis for Solution Adoption : Identify trends in solution adoption through data analysis and develop strategies to boost engagement and maximize platform usage. Escalation Management : Handle client escalations and collaborate with internal teams to resolve issues swiftly and effectively. When necessary, engage the Deploy and Support team to take appropriate action. Feedback Integration : Collect and analyze customer feedback to help drive product improvements and adjust our offerings accordingly. Interact on the day to day basis with the head of CS and participate to the CS strategy definition. Required Qualifications and Skills A minimum of 5 years of experience in a Customer Success role with expertise in the SaaS B2B industry. Master's degree from a business school or an engineering school. Strong knowledge of SaaS products.Deep understanding of Professional Service companies, especially the staffing process. Excellent consultative skills, with a proven ability to build trust and drive business value for customers at all organizational levels. Experience in data analysis and performance tracking tools to evaluate customer outcomes. Ability to lead effective discussions at the C-level and skillfully manage objections. Strong communication skills, with a capacity to handle complex issues and facilitate difficult conversations. Why Join Whoz ? Being part of Whoz adventure means : Put your skills and experience into an ambitious project Integrating a caring and supportive work’s environment conducive to personal and professional development and where the key words are Trust, Engagement, Ambition & Mastery (TEAM) Be part of a work team where every voice count and everyone is an actor in the success of the group. Recruitment Process Initial discussion with our Team Talent Acquisition Meeting with our Lead Manager CS Meeting with our Head of CDS Final interview with our CEO Welcome on board ! At Whoz, diversity and inclusion are fundamental pillars. We believe that the richness of experiences and perspectives contributes to our collective success. All our positions are therefore open to individuals with disabilities or those considered as such under Article L5212-13 of the French Labor Code. Department CSD Poste CSM Statut à distance Hybride Type de contrat CDI Rien de grand dans la vie ne se fait sans passion… Alors si vous avez envie d’apporter votre énergie à un projet ultra ambitieux et que travailler en équipe vous fait vibrer, ne cherchez pas plus loin. Avec plus de 50 postes ouverts tous domaines confondus – vente, CSM, produit, marketing, RH, etc. – Whoz est fait pour vous ! Les Whozzies sont répartis aux quatre coins de la France ! Parce que seul le collaboratif compte Rejoindre Whoz, c’est avant tout rejoindre une équipe de passionnés où chacun a la place de s’exprimer au service du collectif Workplace & culture COHÉSION Il n’y a pas de performance en équipe sans cohésion. Avec une équipe répartie aux quatre coins de la France, se retrouver régulièrement est donc essentiel pour nourrir le collectif : coffee breaks journaliers, Intercercles toutes les semaines, démos de Sprint toutes les deux semaines, afterworks, team buldings présentiels ou virtuels, soirée de Noël, etc TRANSPARENCE Pour rester soudés, il faut pouvoir se dire les choses, le bon comme le moins bon. Chez Whoz, nous pratiquons une politique de transparence radicale qui se traduit aussi bien par notre communication interne que dans nos grilles de salaires ou dans la conduite des entretiens annuels. FLEXIBILITÉ Le monde change et les organisations avec. Chez Whoz, nous essayons de tirer au mieux parti de ces changements en mettant en place un cadre de travail flexible où chacun est maître de sa propre évolution, en toute transparence. Et nous espérons que chaque nouveau talent apportera sa marque pour nous aider à grandir et à questionner nos pratiques du quotidien au service d’une meilleure performance collective. EXCELLENCE Nos clients sont exigeants et nous le sommes encore plus ! Rejoindre Whoz, c’est avoir envie de se dépasser et de faire progresser son équipe afin de créer toujours plus de valeurs pour le collectif et nos clients. À propos de Whoz Chez Whoz, nous croyons au pouvoir de la gestion des compétences où chaque talent est identifié et valorisé, afin d’assurer la réussite des projets et offrir de meilleurs résultats aux clients. Nous permettons aux entreprises de services du numérique et du conseil de connecter leurs talents à leur business dans une solution cloud unique, pour optimiser leur performance opérationnelle et financière. Rejoindre l’aventure Whoz, c’est être prêt à relever tous les défis en équipe. Car chez Whoz, le collaboratif n’est pas un vain mot, mais un véritable engagement, une mentalité. C'est aussi un réel désir de construire et d'avancer ensemble. La force de Whoz c'est avant tout nos talents. Fondé en 2016 Collègues 90