Strategic Partner – Inbound Sales & Operations Support (JZ)

Position: Strategic Partner – Inbound Sales & Operations Support Industry: Outdoor & Landscape Lighting Location: Remote | Full-Time We are seeking a proactive, professional, and customer-focused Strategic Partner to support inbound calls, sales, scheduling, customer communication, and operational tasks for a growing outdoor lighting company specializing in permanent and landscape lighting. This role is ideal for someone who is highly organized, sales-oriented, tech-savvy, and comfortable handling a variety of responsibilities in a fast-paced environment. Key Responsibilities: Inbound Calls & Customer Service Answer inbound calls and respond to customer inquiries professionally Build rapport with homeowners and provide excellent customer service Schedule appointments and manage follow-ups Assist with inbox management and customer communication Sales & Appointment Setting Support sales efforts through appointment setting and lead follow-up Assist with remote estimating and measuring homes using online tools Create basic line drawings and assist with proposal preparation Help guide customers through the service process Administrative & Operational Support Manage CRM updates and job tracking Assist with ordering materials from suppliers when needed Maintain accurate records and scheduling coordination Support daily operational tasks across multiple departments Marketing & Creative Support Assist with basic marketing and social media tasks Perform light photo editing using Adobe Lightroom Support design-related tasks and customer-facing visuals Requirements: Minimal accent with strong English communication skills Strong customer service and phone presence Experience in sales and appointment setting Highly proactive, organized, and adaptable Comfortable multitasking across sales, admin, and support functions Ability to build strong customer relationships Tech-savvy and quick to learn new systems Preferred Experience: Outdoor lighting or home services industry experience Familiarity with: Jobber Go High Level (GHL) CompanyCam Adobe Lightroom Google Maps and online measuring tools What We're Looking For: Someone professional, resourceful, and dependable A team player who can take ownership of tasks Strong communication and problem-solving skills Someone capable of supporting a variety of business functions efficiently