Strategy & Consulting | Patient Services Management Consulting Analyst/Consultant - Life Sciences

In Accenture, within the Strategy & Consulting – Global Network area, we work with leading global clients to design and implement strategies that drive transformation and sustainable growth. As part of our team, you will collaborate on projects that combine innovation, deep analysis, and strategic execution, helping organizations tackle their most complex challenges.

🏢 Work with purpose. Make your vision come true.

Transform the world's leading organizations by solving the most complex challenges they face. Design and execute innovative business solutions that improve the way the world works and lives.

• Work at the heart of the finest global pharmaceutical, biotech, and medical device organizations where you will collaborate on innovative projects bringing your knowledge and creativity.
• Make change happen by integrating skills and experience in strategy, consulting, digital, technology and operations.

📌 𝗥𝗼𝗹𝗲 𝗢𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲:

We are looking for professionals with hands-on experience in Patient Services, including PSPs, access hubs, case management, reimbursement and adherence, to act as trusted advisors to global pharmaceutical and biotech clients. The role focuses on assessing how their Patient Services operate today, designing the future-state processes, operating models and technology that will improve access, affordability and adherence, and leading the projects that make that future state a reality.

HOW WILL YOUR EVERYDAY BE? 💥

• Assess clients’ current Patient Services operations and the patient and HCP experience to identify pain points, inefficiencies and improvement opportunities.
• Design future-state processes, operating models and service blueprints for hubs and patient support programs.
• Build roadmaps and business cases that define how clients get from their current state to their future state.
• Facilitate client workshops and translate requirements into user stories and solutions.
• Plan and manage project workstreams, timelines, risks and stakeholders through delivery.
• Enable Salesforce Health Cloud / Life Sciences Cloud implementations and digital and AI.

REQUIREMENTS:
🎓 Bachelor’s degree (MBA or postgraduate degree is a plus).

💊 Experience in Life Sciences, healthcare and/or consulting 1-3 years for Analysts, 3–10+ years for Consultants.

🩺 Experience in Patient Services or related areas such as patient support programs, access hubs, case management, medication access and coverage, reimbursement, adherence, or patient and HCP support.

🔄 Proven experience in process optimization: from mapping current-state processes, identifying pain points and inefficiencies, and designing future-state solutions with measurable impact (e.g., turnaround times, time-to-therapy, cost-to-serve, patient experience).

⚙️ Knowledge of platforms such as Salesforce Health Cloud, Salesforce Life Sciences Cloud, Service Cloud, Veeva CRM or other CRM / case management solutions (as an implementer or key user).

🛡️ Understanding of compliance in patient programs: adverse event reporting, patient consent and data privacy (e.g., HIPAA, GDPR, local regulations).

Advanced English (oral and written – essential for interacting with global clients).

⭐ What will add great value to your profile? (DESIRABLE)
✔ Knowledge of US patient access processes (BV, PA, appeals, copay programs) and Patient Services ecosystem.
✔ Experience leading PSP/hub teams, program launches, vendor transitions and process improvements.
✔ Experience with Salesforce, CRM implementations, process modeling and change management.
✔ Certifications in Salesforce, PMP, Agile, Lean or Six Sigma.
✔ Experience in specialty therapeutic areas, patient analytics and KPI reporting.
✔ Exposure to GenAI, AI agents, Data Cloud or Agentforce.
✔ Experience in global projects as a Business Analyst or Project Manager (highly desirable).

We are looking for people who are eager to learn and love working in a dynamic environment with an amazing culture. We have many open projects to work for Life Sciences Global companies where we need different capabilities for our clients.

A Unique Workplace – Discover the Benefits We Have for You

• 🍔 PedidosYa credits
• 🏥 Swiss Medical health insurance – fully covered for you and your immediate family
• 🔌 Connectivity and electricity reimbursement
• 🏋️‍♂️ VIP Gym Pass – 100% covered
• 📆 Days off starting from your first year of service
• 🌴 Flexible holidays
• ⏰ Flexible work shifts
• 🎓 Bonus for higher education certifications
• 🎉 Day off on your birthday
• 💰 Performance bonuses
• 👶 Extended maternity & paternity leave
• 🧸 Daycare reimbursement
• ➕ And many more!

🏢 We have offices available in CABA, Córdoba, Mar del Plata, Rosario, Salta, and Mendoza! And if you’re located in other provinces, our positions are remote, so you can work from home! 🌎

AT ACCENTURE, EQUALITY DRIVES INNOVATION

Did you know that Accenture was chosen as the most diverse and inclusive company in the world? We believe that the workforce of the future is an equal workforce for everyone.

All decisions related to the recruitment and selection process will be made without any distinction, exclusion, or preference based on race, color, gender, sexual orientation, disability, age, religion, political or union opinion, nationality, socioeconomic background, or any other characteristic protected under applicable law, that could result in the nullification or impairment of equal opportunity or treatment among candidates.

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Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.

Reinvent with Accenture

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

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