Strategy & Operations Manager

Strategy & Operations Manager We are seeking a Strategy & Operations Manager to drive the implementation of strategic projects for our operations in Brazil. In this role, you will be accountable for designing and implementing some of the most impactful projects of our business, as well as helping us enhance problem-solving skills within the team. This is an ideal role for professionals with strong problem-solving skills who want to challenge themselves in a fast-paced environment and manage high impact projects to improve patient experience, scale our operations, help expanding categories and guarantee financial sustainability. If you like to go deep into cross-company problems and solve them by implementing solutions you define with our teams, this role is for you! What you'll do Solve problems: Collaborate with colleagues from several teams to identify and address operational challenges, with a focus on designing, implementing, and scaling processes Drive operational excellence: Guarantee quality of our operations through supply chain, patient experience and financial management best practices Expand our business: Work with Category, Product and Tech teams (among others) to design and implement operational processes to enable the launch of new business categories Build and innovate: Develop and experiment with new approaches, utilising data-driven insights to continuously refine and optimise solutions Learn and iterate: Assess both operational and financial implications of initiatives, leveraging insights to iterate and improve strategies over time Who You Are (Ideal Profile) You are patient-obsessed. You believe solving for the patient is the fastest way to build a great business You’ve worked in a fast-paced, high-growth environment (startups, scale-ups, or entrepreneurial settings) You’ve led projects end-to-end — from identifying the problem to implementing solutions You have strong analytical skills, and you're comfortable using data to drive decisions You’re excited by the idea of launching communities, e-commerce operations, or new business lines. You bring excellence — in any form. Whether academic excellence, entrepreneurial drive, professional achievements, or athletic discipline, we value people who push themselves to achieve extraordinary outcomes. You are competitive and will do everything you can to provide the best experience to our patients. Bonus points for coding or data analysis skills (e.g., SQL, Python), but what matters most is your ability to figure things out and make them happen. What we offer Stock option plan Private medical insurance plan (Amil S750) Access to English learning platform with 1 class hour per week Gym and wellness benefit with Wellhub Hybrid role based in São Paulo 22 business days of vacation A growing team with plenty of opportunities for progression, ownership of goals and a direct impact to MANUAL Join in the early stages of one of the most promising scale-ups in the health & wellness space Department Operations Locations São Paulo Remote status Hybrid About Voy Healthcare is broken. We’re fixing it — and we need your help. Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way. In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way). Ready to join us and change how healthcare feels for millions of people?