Subrogation Client Services Analyst (Hybrid)

Salary Range:

$55,000 - $65,000

The Subrogation Client Services Analyst (CSA) plays a key role in managing relationships with Subrogation clients and strategic partners by processing data files, handling account maintenance and reporting requests, and serving as a daily point of contact. The CSA also provides technical support to end users, ensuring client systems are functioning effectively for successful project execution. This role requires a blend of creativity, problem-solving, and independence while performing a variety of tasks under general supervision. *Position is hybrid out of the Bloomington, IL headquarters.*

Essential Functions and Responsibilities:

• Monitor client communication channels to facilitate delivery of timely and accurate responses to client inquires 
• Manage, document and maintain client specific policy and procedures manuals. 
• Provide second tier software troubleshooting and support such as conducting investigations on software issues, deploying updates and ghosting. 
• Provide second tier network support such as troubleshooting connectivity issues and routing. 
• Develop customized reporting based on ad-hoc client and internal customer requests. 
• Work with clients/customers to define and refine report and analytical requirements. 
• Examines and reviews unusual variances. Makes recommendations when applicable for process improvement. 
• Apply analytical and research skills to evaluate performance, identify & monitor trends, and escalate improvement opportunities, based on data variances. 
• Prepares and analyzes various management reports in accordance with departmental guidelines. 
• Attends internal meetings with both operations and clients; documents and tracks meeting action items through internal tracking systems 
• Assists in preparations for client site visits including performance reviews and audits 

Minimum Job Requirements:

• Bachelor’s degree preferred.
• Three years of work experience in a process driven environment and one year relevant technical support experience preferred. 
• Proficiency with Microsoft Office Suite 
• Demonstrated technical aptitude including good general understanding of software support, active directory and network / server concepts and troubleshooting. 
• Excellent written and verbal communication skills 
• Advanced knowledge of spreadsheet applications, especially Excel, required. 
• Must be self-motivating, be able to assume responsibility and work autonomously in a reliable and professional manner. 
• Seeks out new tasks, training and coaching, and assimilates feedback to improve performance. 
• Possess strong analytical and problem-solving skills. 
• Can articulate thought process and rationale behind decision making. 
• Seeks collaborative solutions to address customer issues. 
• Builds cross functional relationships. 

Why Work at Afni?
At Afni, we believe great customer experiences start with great people. When you join our team, you're not just taking a job. You're building a career with a company that invests in your growth, values your contributions, and gives you the opportunity to make a real impact every day.

As a global customer engagement company, we partner with leading brands to help customers connect, solve problems, and achieve their goals. Whether you're supporting customers, leading a team, driving operational excellence, or advancing innovation, the work you do matters.

We're large enough to offer career mobility, development opportunities, and comprehensive benefits, yet small enough that your voice is heard and your contributions are recognized. At Afni, you'll have the opportunity to learn new skills, take on new challenges, and explore career paths across our diverse business areas.

What You Can Expect at Afni:

• Competitive pay and performance-based incentives
  
• Comprehensive medical, dental, vision, life, and disability benefits
  
• 401(k) with company match
  
• Paid time off and holiday benefits
  
• Training, coaching, and career development opportunities
  
• Internal advancement and growth opportunities
  
• A supportive, inclusive, and collaborative culture
  
• The chance to make a meaningful impact for our clients, customers, and communities
  

Our Commitment to Inclusion
Afni is committed to creating a workplace where everyone is treated with dignity, respect, and fairness. We are proud to provide equal employment opportunities to all applicants and employees and maintain a work environment free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, performance, business needs, and applicable job requirements, without regard to any characteristic protected by federal, state, or local law.

Bring your talent. Build your future. Make an impact with Afni.