Supplier Operations Associate

HOURS: Monday-Friday; 8am-5pm

REPORTS TO: Apparel Team Manager

FLSA STATUS: Non-Exempt

PRE-EMPLOYMENT SCREENING: Background Check, Education Verification, References, Drug Test

WORK FROM HOME STATUS: Eligible

After a period of in-person training and time working onsite with your team, this role has the option to work a hybrid schedule (in WI only at this time). In general, this timeframe tends to be 6-8 weeks. Note there may be situations where in-person training may be extended, or someone may choose or be asked to return onsite which would be coordinated and scheduled in advance. Additionally, this position does request 1 day per month onsite.

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours – that’s why one of our core values is to provide remarkable service. When you work here, you’ll be treated with the same level of respect and positive attitude.

As a supplier operations associate, you will serve as a collaborative thought-partner working behind the scenes with internal staff, suppliers & decorators. You’ll be working behind the scenes to assist with order resolution through all stages of the order process.

Here’s what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.

General Responsibilities

• Demonstrate the eight core principles that guide every 4imprint teammate daily: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Answer calls and emails from internal staff, suppliers & decorators to address order-related questions and needs.
• Manage and process incoming order-related inquiries across multiple work queues to address order needs to keep orders moving smoothly, minimize disruptions, and ensure a positive customer experience.
• Assist with ad hoc tasks and projects as needed to support the department and business.

You might be a fit for this position if you are:

• Outgoing, tactful, and professional, with the ability to communicate effectively by phone, in person, and by email; handle difficult conversations and situations with empathy and skill; and receive feedback constructively.
• Able to work independently with minimal supervision, produce quality work, and handle periodic special projects while maintaining focus and a sense of urgency amid frequent interruptions.

• Organized and detail-oriented, with the ability to prioritize tasks and projects in alignment with company initiatives and goals in a rapidly changing, fast-paced environment.

• Able to think critically, apply logic, and use sound reasoning.
• Energetic and curious, with the ability to ask probing questions, engage others constructively, influence and negotiate effectively, and make decisions or recommendations when information is ambiguous or incomplete.

• Willing to work extended hours as needed.

Required education/skills/experience:

• High school diploma or equivalent.
• Minimum 2 years’ experience in supplier relations, purchasing, customer service or related fields.
• Proficiency in Microsoft Office Suite programs.
• Please refer to the physical requirements form for details on the physical requirements of this role.

Work Environment:

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work could be performed remotely (in WI only at this time) and at 4imprint, Oshkosh offices.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.

4imprint has a drug-free workplace policy.

Equal opportunity employer, including veterans and individuals with disabilities.