Supply Chain & Operations Coordinator

JOB DETAILS Job Title: Supply Chain & Operations Coordinator Reports To: COO Work Shift: US business hours preferred, with flexibility for Pacific Time overlap Working Hours: Full-Time Job Description We are seeking a Supply Chain & Operations Coordinator to support the day-to-day operational work of a growing ecommerce brand. The business manufactures its products in China, coordinates international freight through Flexport, and fulfills orders through a third-party logistics partner in Southern California. This role is intended to take ownership of the recurring operational tasks currently handled by the founder and COO, helping keep shipments, inventory movements, wholesale administration, and other executional workflows moving smoothly. This is an execution-focused role rather than a strategic supply chain position . The ideal candidate is highly organized, communicative, detail-oriented, and comfortable managing straightforward but important operational tasks independently. Key Responsibilities Freight & Shipment Coordination Support international freight bookings through Flexport Request and review freight quotes as needed Coordinate shipment details and required documentation with internal stakeholders and external partners Prepare and send carton markings and other shipment instructions to factories Track shipment progress and follow up on outstanding freight-related tasks Help ensure shipments move from factory to warehouse according to plan 3PL & Fulfillment Coordination Create advance shipping notices in the 3PL system Place fulfillment and transfer orders with the 3PL Coordinate shipment instructions and operational requirements with warehouse partners Support inventory transfers to Amazon and other fulfillment destinations Track open orders, shipments, and warehouse-related tasks Follow up with the 3PL when issues or delays arise Supplier & Factory Support Coordinate routine operational requirements with manufacturing partners Share carton markings, shipping instructions, and other production-related details Follow up on required information and open action items Help maintain clear communication between the internal team and external suppliers Wholesale & Accounts Receivable Support Support administrative tasks related to the brand's growing wholesale business Monitor outstanding customer payments Follow up with wholesale customers regarding overdue invoices Maintain accurate records of payment status and outstanding receivables Escalate unresolved payment issues to the COO as needed Operational Administration Maintain operational trackers and records using Google Sheets Perform data entry and routine system updates Manage recurring operational tasks across internal and external portals Keep accurate records of shipments, orders, invoices, and other operational activity Support the COO with additional day-to-day ecommerce operations tasks as needed Communication & Workflow Management Work closely with the COO and founder in a lean internal team Communicate proactively about open items, delays, and blockers Follow through on assigned tasks without requiring frequent reminders Coordinate with factories, 3PLs, freight partners, wholesale customers, and other external stakeholders Help ensure important operational tasks are completed accurately and on time Qualifications Required Previous experience in ecommerce operations, supply chain coordination, logistics, fulfillment, or a similar operational role Experience supporting a DTC or ecommerce business Experience coordinating with 3PLs, warehouses, suppliers, or freight partners Experience with shipment coordination, fulfillment workflows, or inventory movements Experience working with an Amazon fulfillment or inventory transfer workflow Experience with wholesale operations or accounts receivable follow-up Experience coordinating production or shipments from suppliers in China Strong proficiency with Google Sheets Experience working with operational portals, trackers, and web-based systems Strong written English communication skills Strong attention to detail and accuracy Strong organizational and follow-up skills Ability to manage multiple routine operational tasks independently Comfortable communicating with external vendors and partners Ability to follow established processes and execute straightforward tasks consistently Proactive communication when something is delayed, missing, or requires escalation Comfortable working within a small, fast-moving ecommerce team Ability to work with meaningful overlap with US business hours Preferred Experience using Flexport or another freight-forwarding platform Experience with consumer-product brands Familiarity with QuickBooks or similar accounting software