Support Engineer

Support Engineer >>> Become a Vintian! Welcome to Vintia. We develop powerful software solutions for ticketing, bookings, payments and access control. Our solutions help organisations in the leisure and attractions industry simplify daily operations and deliver a smooth, efficient visitor experience. They are complemented by the right hardware, services and integrations to ensure everything works seamlessly together. Headquartered in Ypres, with offices in Kapellen, Nieuwegein, Andernach, France, the UK and the UAE, Vintia combines strong local expertise with an international outlook as part of SALTO WECOSYSTEM. To support our continued international growth, we are looking for a Support Engineer in Nieuwegein with a passion for the leisure and attractions industry. The job in a nutshell The Customer Support department is the knowledge hub within Vintia and is in daily contact with our customers to optimise the use of our products. The team consists of a group of enthusiastic colleagues who are ambitious and eager to grow their careers. Within this team of specialists, you will join our service department, where you will be responsible for providing telephone support for our software package ReCreateX, as well as access control and building management systems. Your role is crucial for customer satisfaction, and it comes with a high level of responsibility. You will carefully analyse the customer’s request and ultimately provide the best possible solution. You do not work from a script, no two days are the same. What makes you unique? What makes you unique? You are ambitious and ready for the next step; You speak and write fluent Dutch and English (or French); You are decisive, analytical, and results-driven; You are eager to continue developing yourself, investing in your knowledge, and growing further; Knowledge of MS Windows operating systems, MS SQL, and a general affinity with IT is a plus. What makes us unique? At Vintia, you become part of a company with strong roots, ambitious plans and a clear focus on innovation. Our story started as a family business, and while we have grown into an international player within SALTO WECOSYSTEM, we continue to value a warm, approachable and people-oriented way of working. You can expect a challenging role in a flexible working environment built on trust. From flexible working hours to teleworking opportunities, we believe in giving people the space to do their best work. From day one, you will be welcomed by passionate colleagues who are happy to share their knowledge and help you find your way. You will have plenty of opportunities to learn and grow, thanks to targeted training, hands-on experience and the expertise of colleagues across the organisation. Our no-nonsense culture is characterised by open communication, a flat structure and direct access to management. In return for your commitment, you can count on an attractive salary package, including benefits. And because we believe that people perform at their best when there is room to connect and recharge, we also organise team buildings, monthly afterworks, sports activities and seasonal events. We are proud to be Great Place to Work certified, thanks to the enthusiastic feedback of our employees. Will you become our new Vintian? Are you ready to help shape the future of Vintia? Take your chance and become a key player in our continued growth. At Vintia, we believe that our strength lies in the diversity of our people. No matter who you are, what your dreams are, what you believe in or where you come from, you are welcome here. Department Service Role Support Engineer Locations Vintia Netherlands Remote status Hybrid Our job openings