Support Engineer

Support Engineer Cloud86 is always exploring new developments and technologies to better align our services with our clients' needs. We’re not about ticking boxes on a support checklist. We combine the power of AI with the intelligence and sharp insight of people who truly make a difference. That’s why we’re not looking for task-doers, but for thinkers and doers — people who understand customer needs and dig deeper. People who recognize patterns, suggest improvements, and take ownership. And who enjoy keeping the administration in perfect order — because it’s an essential part of a bigger picture: happy customers and a continuously improving company. Do you want to work at the highest-rated web hosting company in the Netherlands and help shape the future of digital infrastructure? Are you technically savvy, eager to grow your skills, and driven to go beyond “good enough”? Then we’d love to hear from you. Job Description As a Support Engineer you are responsible for the flawless handling of customer requests, orders, and administrative processes. But that’s just the beginning. You’ll work with smart tools and AI systems that support your work at the base level — your true strength lies in the interpretation, nuance, and improvements that only a human can provide. Diagnose and resolve technical issues related to hosting, DNS, SSL, domains, and email delivery Analyze customer orders, changes, and cancellations with an eye for process improvement Spot recurring technical problems or inefficiencies - and propose improvements Collaborate with our system engineers to solve edge cases and optimize backend workflows Leverage AI tools to handle repetitive tasks, but apply your own insight where nuance is required Take ownership: if it lands on your desk, you’ll see it through Who are we looking for? We’re looking for a smart, tech-savvy problem solver who thrives in a fast-paced, customer-focused environment. You have a curious mind, a strong technical foundation, and you're not afraid to roll up your sleeves. You: Have MBO+ or HBO-level thinking (associate or bachelor), preferably in IT, computer science, or a related field Understand the technical workings behind web hosting - DNS, FTP, cPanel/DirectAdmin, databases, etc. Are comfortable with command-line tools and have a basic understanding of Linux environments Have experience with or interest in automation and AI tools (e.g., chatbots, scripting, task automation) Communicate clearly and empathetically, even when things get complex Enjoy solving puzzles and thinking ahead to prevent future issues Are fluent in both Dutch and English, spoken and written Bonus points for experience with tools like Zendesk, Microsoft 365, or scripting languages (Bash, Python) Why This Job Matters Our customers depend on us. Their websites, businesses, and ideas run on our infrastructure. Every order, every change, every response matters. Thanks to you, it all works — flawlessly, quickly, and with care. AI helps us work smarter, but you ensure the customer feels understood and truly helped. You are the difference between good and excellent. What Do We Offer? A monthly gross salary between EUR 2,789 and EUR 3,524, depending on experience and education (based on a 40-hour workweek) Full-time or part-time position 25 vacation days per year and 8% holiday allowance Hybrid work setup, preferably 3 days per week at our headquarters Travel reimbursement of EUR 0.23 per kilometer A solid (premium-free) pension plan Free soft drinks, coffee, tea, and snacks at the office Free lunch Monday through Thursday, prepared by our in-house chef Gretha — fresh sandwiches, fruits, smoothies, juices, and drinks Our own game room with a racing simulator and PS5 A professional yet informal work atmosphere and great colleagues Opportunities for personal and professional development and contributing to company growth and improvement Learn a lot — both technically and personally Work with modern technologies and enterprise-grade hardware/software After the onboarding period, the possibility to work from home No investors involved — so we make thoughtful decisions without unnecessary pressure A young and ambitious working environment Want to Apply? Do you want to put your technical skills, curiosity, and customer focus to work - in a place where AI supports your work, but never replaces your judgment? Then we’d love to meet you. Apply today and tell us how you think things can be done smarter. Department Support Role Support Engineer Locations Cloud86 Remote status Hybrid About Cloud86 B.V. At Cloud86, we live and breathe hosting 24/7. We continuously monitor and optimize the performance of our customers' hosting to ensure it runs seamlessly. It’s our mission to provide customers with an amazing web hosting experience by delivering top-notch support. Our ultimate goal? To be and remain the fastest web hosting provider in Europe. Founded in 2019 Co-workers 40