Role Overview
Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.
Key Responsibilities:
Respond to customer inquiries via phone and email in a professional and timely manner
Provide support on account management, billing issues, and service information
Identify and recommend suitable products or service upgrades
Accurately document all customer interactions in the system
Meet performance and quality targets
Maintain a high level of customer satisfaction
Proficiency in German (B2 – C1 level)
Prior experience in customer service or sales is a plus
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Comfortable working with computers and customer management systems
Sales-oriented mindset and proactive attitude
Ability to work flexible shifts, including weekends
Competitive Salary
Performance Bonus
Sales Bonus
Additional Benefits:
Food vouchers
Multisport card
Additional health insurance