Systems Administrator

Location:

Position Title: Systems Administrator

Office Location: 22 St. Clair East

Hybrid Model: 3 days in office

Position Overview

Reporting to the Manager, Technology Operations, the Systems Administrator will be responsible for managing, supporting, and securing infrastructure and cloud services across corporate and remote locations, including firewalls, wired and wireless networks, Microsoft Azure, Microsoft 365, identity, and endpoint platforms. The role will maintain service health, resolve incidents, implement approved changes, maintain accurate documentation, and coach Service Desk colleagues to deliver secure, reliable, and consistent technology services.

Responsibilities

Infrastructure and Systems Administration

• Administer and support Windows Server, Active Directory, Group Policy, Intune policies, DNS, DHCP, certificates, and file services across premises and Azure hybrid environments.
• Troubleshoot complex incidents with internal teams, vendors, and carriers.
• Participate in projects, maintenance windows, and on-call rotation where required.

Firewall and Security Administration

• Administer Palo Alto Networks and Juniper firewalls, including policies, NAT, VPN, routing, logging, and configuration backups, and support Microsoft Global Secure Access where applicable.
• Investigate network and security alerts, escalate suspected incidents, support rule reviews, vulnerability remediation, and secure baselines using least privilege and defense in depth.

Network Administration

• Administer enterprise wired, wireless, and remote connectivity from HPE Aruba (Central, ClearPass, Remote Access Points), Juniper, including switches, access points, VLANs, and routing.

Microsoft Azure and Microsoft Solution Stack

• Administer Azure resources (virtual machines, networks, storage, monitoring, backup) and Microsoft Entra ID (users, groups, multifactor authentication, Conditional Access).
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive), Intune, Autopilot, and Defender, and coordinate remediation of security findings.

IT Service Management and Operational Control

• Manage incidents, requests, problems, and changes per IT service management processes.
• Create complete change records with validation, risk, communication, and backout plans.
• Identify and escalate material risks to availability, security, capacity, lifecycle, or vendor support.

Service Desk Escalation, Coaching, and Collaboration

• Provide Service Desk escalation support and coach colleagues through case reviews, guided troubleshooting, and knowledge sharing on escalation criteria, priority, documentation, and safe administration.
• Turn recurring solutions into knowledge articles.
• Collaborate with Security, Applications, Property Operations, and external partners with clear ownership and handoffs.

Projects and Continuous Improvement

• Contribute to modernization, cloud adoption, network refresh, security, and automation initiatives, from discovery through testing, transition, and post implementation support.
• Identify ways to reduce repeat incidents and technical debt and support procurement with technical requirements and lifecycle recommendations.

Qualifications

• Minimum four (4) years of experience supporting enterprise systems, networks, cloud platforms, or infrastructure operations.
• Post-secondary education specializing in Information Technology, Computer Science, Network Engineering, Cybersecurity, or related fields.

• Hands on experience with Palo Alto or Juniper firewalls and with HPE Aruba, Juniper, or Cisco Meraki networking, including TCP/IP, DNS, DHCP, VLANs, routing, NAT, VPN, and wireless access points.

• Production experience with Azure, Microsoft 365, Entra ID, Intune, Windows Server, Active Directory, and Group Policy, plus PowerShell for administration or automation.
• Experience managing incidents, changes, and requests in an IT service management environment, with strong troubleshooting, documentation, communication, and customer service skills.
• Sound judgement, ability to manage competing priorities, and availability for planned after-hour maintenance and on-call rotation where required.
• Excellent interpersonal and communication skills, both written and verbal, with the ability to collaborate effectively across all levels of the organization.
• A self-starter with the ability to work independently and as part of a team.
• Ability to adapt to new challenges and prioritize tasks in a fast-paced, evolving environment.
• Preferred Qualifications
  • Experience with Aruba Central, ClearPass, Global Secure Access, Azure Monitor, Log Analytics, Defender, or Sentinel, and with supporting multiple offices and managed service partners.
  • Microsoft certification (Azure Administrator, Identity and Access Administrator, Microsoft 365 Administrator Expert), networking or security certification (Palo Alto, HPE Aruba, Juniper, Cisco CNA, CompTIA Network+), or ITIL Foundation.
  • French language proficiency is considered an asset.

About Choice Properties

Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily focused on supermarket-anchored shopping centers.

Choice Properties’ strategy is to create value by enhancing and optimizing its portfolio through high-quality transactions, strategic development and active property management. We mainly focus on necessity-based retail, and high-quality industrial and mixed-use assets. We have a strategic relationship with Loblaw, our largest tenant, that provides us with access to high-quality investment opportunities.

Our established operating platform with a proven track record of success also provides us with access to a transformational development pipeline that we believe supports superior long-term value creation and growth. A commitment to continuous learning and development is a strong part of our culture.

Additional Information

Choice Properties REIT recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and employees with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Number of Openings:

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Choice Properties REIT is Canada’s leading diversified Real Estate Investment Trust. Led by an experienced management team, we are growing our retail portfolio of properties with necessity based grocery and pharmacy anchored retail real estate. The balance of the portfolio is comprised of high-quality industrial and office assets located in Canada’s largest markets. As a key business driver, the depth of our development pipeline creates immense value by capitalizing on a strong retail intensification program, combined with prime residential-focused mixed-use communities.

Choice Properties is a unique Real Estate organization; we operate as a highly successful innovative environment where employees are encouraged to demonstrate their highly evolved ability to achieve success in a resilient team-like environment. A commitment to continuous learning and development is a strong part of our culture.

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