Systems Engineer

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

Engineering Delivery and Excellence

• Design, develop, implement, test, maintain, and upgrade reliable, scalable, resilient, high-quality, cloud-native, and secure platforms, components, systems, and applications to support high-performing cross-functional squads.
• Identify, establish, and maintain all documentation related to design, implementation, maintenance, and operations to ensure ongoing visibility, understanding, and compliance around system behavior.
• Participate in and conduct code reviews to ensure code quality, consistency, and adherence to coding standards.
• Review data structures and identify opportunities, including producing reports as required, to maximize performance.
• Collaborate with engineering teams on change control, testing, incident management, troubleshooting, and release management to ensure smooth and reliable software deployment using modern cloud-native approaches.
• Manage technical debt within established tolerance thresholds to ensure reliable and safe experiences for internal and external customers.
• Implement security best practices to protect software from vulnerabilities and threats.
• Stay up to date with current trends and practices in digital technology and organize effective knowledge transfers with peers and other teams.

Vendor Management

• Coordinate with external vendors to ensure services are provided according to agreed Service Level Agreements (SLAs) and turnaround times (TATs), reporting any discrepancies.
• Coordinate with current vendors to review product solutions and ensure suitability for current project design architecture.

Project Management

• Support project managers in change initiative projects by providing clear visibility of dependencies, timelines, and status updates to ensure timely delivery of IT services.
• Coordinate the transition of new technologies and solutions between engineering and operations teams to ensure execution in line with agreed project plans.
• Manage the identification and resolution of issues reported by business users by coordinating with internal teams and vendors and leveraging escalation processes where necessary to ensure banking projects are delivered within planned timelines.

People Management

• Manage self and team in line with ADCB's people management policies, procedures, processes, and practices to maximize employee contribution and business performance.
• Organize and supervise team activities to ensure targets and objectives are achieved and business plans are delivered in line with required policies, processes, procedures, and systems.
• Policies, Processes, Systems and Procedures
• Implement approved departmental policies, processes, and procedures, ensuring employee adherence so that work is carried out to the required standards while delivering excellent service to customers and stakeholders.

Continuous Improvement

• Manage and motivate the team to contribute to and participate in the identification and implementation of change initiatives, programs, and projects in line with the Bank's standards.
• Customer Service
• Demonstrate "Our Promise" and apply ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions.

Experience, Qualifications & Competencies

Minimum Experience

• At least 4 years of experience in Systems Administration within a large-scale production environment.
• Experience in: Incident management and resolutionSoftware release management
• Configuration management
• Banking operations and related support activities

Minimum Qualifications

• Bachelor's Degree in Computer Science, Engineering, or equivalent.

Professional Qualifications

• Microsoft Certified Systems Engineer (MCSE)
• Information Technology Infrastructure Library (ITIL) Foundation Certification for IT Service Management

Knowledge and Skills

• Problem management and analysis
• Organization and capacity planning (staffing and IT resources)
• Middleware technologies

What we offer:

• Competitive Salary. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.