Talent Acquisition Advisor

Advisor Talent Acquisition

• Temporary Full Time until 30 June 2027 with the possibility to extend
• Clerk Grade 7/8
• Location: Parramatta, Haymarket or Gosford (other NSW approved locations can be discussed)

Help shape the workforce behind services that make life easier for millions of NSW customers.

This opportunity is open to employees at the Clerk Grade 7/8 level across NSW Government, as well as employee currently included on the relevant 7/8 talent pool.

About the team

The Department of Customer Service is committed to making NSW a safer, fairer, easier and more productive place to live and work. We deliver customer-centred services, drive digital innovation and support better outcomes for communities across the state. As part of our team, you'll contribute to meaningful work that impacts millions of people and help shape the future of service delivery in NSW.

The Talent Team partners with leaders across Department of Customer Service to attract, engage and hire talented people who are passionate about delivering services for the people of NSW. We provide expert recruitment advice, build strong talent pipelines and create positive hiring experiences that support workforce capability and organisational success.

About the role

We're looking for an experienced and customer-focused Talent Acquisition Advisor to join our high-performing Talent team. In this role, you'll partner with leaders across Service NSW to deliver contemporary recruitment solutions, attract diverse talent and provide trusted advice that helps build a capable and future-ready workforce.

What you'll be doing

• Partner with leaders across Service NSW to understand workforce needs and deliver effective recruitment solutions.
• Manage end-to-end recruitment activities, providing advice and support throughout the hiring process.
• Develop sourcing and attraction strategies to identify and engage quality talent across a range of roles.
• Build strong relationships with stakeholders and deliver a positive experience for hiring managers and candidates.
• Contribute to talent acquisition initiatives, workforce projects and continuous improvement activities that support organisational outcomes.

About you

• Demonstrated experience in internal or agency talent acquisition, recruitment or workforce resourcing.
• Strong stakeholder management and advisory skills, with the ability to influence and build trusted partnerships
• Experience delivering multiple recruitment campaigns in a fast-paced environment.
• Excellent communication skills with the ability to provide clear, practical and customer-focused advice.
• Strong organisational skills and the ability to manage competing priorities and tight deadlines.
• A continuous improvement mindset and a passion for delivering exceptional candidate and hiring manager experiences.

How to apply

If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role. Where possible, we encourage you to highlight examples of your talent acquisition experience, particularly where you have demonstrated strong problem-solving skills, proactively identified and addressed challenges, and successfully navigated ambiguity in a fast-paced environment

Why work for us?

• There are lots of reasons why a role with us is rewarding - working with us gives you:
• The opportunity for meaningful work that matters to all of us in NSW
• We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
• Flexible leave so you can recharge and make time for what counts
• Much more than just a job, you can build a career here
• Access to health and well-being programs including Fitness Passport

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 3rd November 2026 [at 9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process