Talent Acquisition Operations Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Talent Acquisition Operations Lead is an Operational and hands-on role responsible for overseeing and driving the operational excellence of the talent acquisition function within an organization. This position focuses on leading a team, managing end to end onboarding activity, implementing scalable solutions, and optimizing the candidate experience. The lead collaborates closely with cross-functional stakeholders, including recruiters, HR teams, and hiring managers, to ensure the seamless execution of talent acquisition strategies.

Key Responsibilities:

• Team Management: Provide leadership, guidance, and mentorship. Set clear performance expectations, conduct regular performance evaluations, and foster a culture of continuous improvement and collaboration.
• End-to-End Process Management: Oversee and optimize end-to-end onboarding processes. This will include, background check completion, contract management, all associated hiring activity, collation of relevant documentation required for onboarding, etc. Ensure processes are streamlined, efficient, and aligned with best practices.
• Applicant Tracking System (ATS) Management: Manage the administration, configuration, and optimization of the applicant tracking system. Collaborate with IT and vendor partners to ensure the ATS meets the organization's recruitment needs and compliance requirements. Provide training and support to users.
• Reporting and Analytics: Develop and maintain recruitment metrics and analytics reports to measure the effectiveness of talent acquisition strategies, track key performance indicators (KPIs), and provide actionable insights. Utilize data-driven approaches to identify trends, optimize processes, and drive informed decision-making.
• Compliance & Policy Adherence: Ensure compliance with relevant labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to establish and update policies, procedures, and practices in alignment with compliance requirements.
• Audit activity: Management of audits associated to all Talent Acquisition activity - this will include internal, external and client audits. It will involve collation and presentation of relevant information and documentation, ensuring adherence to relevant requirements.
• Technology and Tool Management: Evaluate, implement, and manage recruitment technologies and tools to enhance efficiency and effectiveness. Stay updated on industry trends and emerging technologies, and make recommendations for adoption to improve recruitment operations.
• Vendor Management: Manage relationships with external vendors, such as, background check providers, assessment vendors, payroll providers, etc
• Candidate Experience: Drive initiatives to enhance the candidate experience, ensuring a positive and consistent journey from application to onboarding. Collaborate with recruiters, hiring managers, and HR teams to implement strategies that foster engagement, communication, and feedback throughout the recruitment process.
• Continuous Improvement: Foster a culture of continuous improvement, innovation, and operational excellence within the talent acquisition function. Identify opportunities to streamline processes, reduce time-to-fill, and enhance the quality of hires through process enhancements, automation, and best practices.

Qualifications and Skills:

• Experience in managing and developing teams in a fast paced environment.
• Experience and knowledge of onboarding, applicant tracking systems (ATS), and recruitment technologies; this will include contracting, background check completion and onboarding documentation management
• Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements.
• Strong understanding of employment laws, regulations, and compliance best practices.
• Experience with audit activity ensuring all candidates are fully compliant with all relevant standards.
• Excellent communication, collaboration, and stakeholder management skills.
• Proactive, IInnovative and forward-thinking mindset with the ability to improve processes, staying updated on industry trends and emerging technologies to drive recruitment excellence.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.

Protecting You from Fraud

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:

• You will never be asked for payment information or banking information during the application or interview process.

• We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us

• Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

We have identified several clues to watch out for to help you identify and avoid recruiting scams:

• TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.

• TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.

• If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.