Technical Account Manager

Technical Account Manager Location: Spain / Madrid / Hybrid / Remote Language: Spanish Mandatory Team: Client Services Welcome to Maisa - Making AI Accountable! Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can’t handle and GenAI can’t be trusted with. We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility and control to your most complex processes. Powered by a new kind of computing platform, Maisa combines AI-driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale. About the role… Our Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You'll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients. Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on-site with customers and maisa offices. What you’ll do… Implementation & Delivery Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer Program Management & Governance Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders Identify and mitigate implementation risks through proactive program management Enablement & Adoption Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities Stakeholder Management Serve as primary point of contact for technical and operational issues during implementation Facilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagement What you’ll bring… Key Requirements: Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders Business proficiency in Spanish and English; additional European languages a plus Ability to travel up to 25% of the time Desired Qualities Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile) Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations Self-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios Strong analytical skills for tracking program metrics and demonstrating customer value Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact Why join Maisa! You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have the opportunity to work with cutting-edge Agentic Process Automation that’s reshaping how enterprises approach AI deployment. You will get to directly influence how major multinational organizations transform critical business processes, working on genuinely differentiated technology that solves real enterprise AI challenges. Following our recent $25m Seed Round, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development. Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. c