Technical Account Manager - Enterprise

We are looking for a Technical Account Manager (TAM) to own post-sale enterprise customer success across Sub-Saharan Africa. You will serve as the primary technical contact and trusted advisor, driving platform adoption, managing renewals, and ensuring top-tier cybersecurity clients realize maximum value from their security investments.

Key Responsibilities

• Customer Success & Adoption: Lead post-sale onboarding, track platform health metrics, and ensure active feature usage across enterprise accounts.
  
• Executive Engagement: Deliver Quarterly Business Reviews (QBRs) to CISOs and IT leaders, connecting technical usage to risk reduction.
  
• Retention & Growth: Identify account risks early to protect renewals, while collaborating with Sales to uncover expansion opportunities.
  
• Technical Orchestration: Act as the technical voice of the customer, handling configuration guidance, basic troubleshooting, and internal escalations.
  

What You Bring

• 4+ years in an enterprise customer-facing technical role (TAM, Technical CSM, SE) within Cybersecurity, Cloud, DLP, or Identity platforms.
  
• Strong technical baseline in enterprise IT, Windows OS, cloud environments (AWS/Azure), and basic system troubleshooting.
  
• Proven ability to present comfortably to C-level executives while working hands-on with engineering and SOC teams.
  
• Self-starter mindset with sharp problem-solving skills and project management discipline.